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IS IT Helpdesk Operator – Global Retail Brand

Recruitment Revolution
£34,500 + Benefits
Closing date
30 Mar 2021

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Technology & New Media
Contract Type
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Job Details

Global retail brand with revenues of $150 million. We are currently hiring an IS Helpdesk Operator to provide support to all employees on all company supported applications. Troubleshoot computer problems and determine source, and advise on appropriate action. Log calls on the HD call management system, call escalation and allocation.

Role Info:

IS IT Helpdesk Operator
Plus Benefits
Shift pattern including 1 weekend out of 4 and some bank holidays

Who we are:

IS Helpdesk Operator Daily Tasks and Responsibilities:

+ Provide first line support for users. Diagnose and resolve technical issues via telephone support where appropriate or physically attend user/problem where appropriate
+ Log calls in the HD call management system
+ Update opened calls regularly to a satisfactory resolution
+ Escalate more involved problems to the appropriate personnel in line with escalation procedure as appropriate
+ Perform regular checks on systems
+ Monitoring alerts and responding to them as and when necessary
+ Completing daily checklists and identifying any issues which may arise
+ Serve as liaison between employees, other IS departments and third parties to resolve issues
+ Other ad-hoc duties as assigned (perform hardware/software installations etc)

IS IT Helpdesk Operator Qualifications:

+ Education should be to a degree level or equivalent experience
+ PC & Printer Hardware
+ Windows 7/10 & Windows Server 2012/2016
+ Knowledge of networking concepts
+ Knowledge of MS Office
+ Familiar with Google Apps
+ Familiar with POS system preferred but not essential
+ Familiar with ServiceNow

Qualities Recommended for Job Success:

+ Customer facing experience
+ Excellent telephone manner and listening skills, patience, empathy and problem solving ability
+ Good oral and written communication skills
+ Ability to remain calm under pressure
+ Able to work independently or as part of a team with a positive attitude
+ Organised, responsive and highly thorough problem solver
+ Flexibility: Shift pattern including 1 weekend out of 4 and some bank holidays

Benefits on completion of 90 days probation:

Salary & Benefits:

+ Private Medical Insurance
+ Life Insurance
+ Critical Illness Protection
+ Long Term Disability
+ Dental Insurance (after 2 years employment)
+ Optical Voucher of £125 per year (after 1 years employment)
+ Membership for yourself/spouse and two additional card holders
+ 20 days holiday for the first year, rising to 22 days
+ Pension Plan

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.


We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit

Find Us
Castle Hill House
12 Castle Hill
United Kingdom
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