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Progression Manager

Closing date
3 Mar 2021

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Job Details

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis Skylight Croydon engages individuals at every stage of their recovery from homelessness, from early engagement on the street, stabilisation and progression into independent living, to ongoing support to ensure members are not subjected to the 'revolving door' of homelessness. We also work closely with a range of partners, referral agencies and the Local Authorities to support single homeless people who are insecurely or temporarily housed and others who are unlikely to receive a service elsewhere. We deliver structured Learning and Skills classes in our Skylight centre alongside housing, progression, smart-skills advice, volunteering opportunities and coaching.

About the role
As Progression Manager, you will be someone who is passionate and understand your role in ending and preventing homelessness. We are looking for somebody who can demonstrate their ability to lead and manage teams to deliver a high-quality service while meeting the individual needs of our members. As part of the management team at Crisis Skylight Croydon, you will have the commitment and drive to support the implementation of a vision whose end goal is to see as many people have their homelessness end as possible through an excellent Skylight offer.

About you
To be successful in this role you will

Have experience of delivering or managing high quality information, advice and guidance services
Understanding of the barriers faced by homeless people and using effective case management, solution-focused approaches to ensure the optimum outcomes for homeless people
An understanding of coaching approaches and the ability to ensure coaching interventions are being delivered to a high standard
Demonstrable experience of managing and developing staff in effective case management, including driving targets and allocating staff resources effectively
Experience of supporting and embedding change in service delivery

As a member of the team you will have access to a wide range of employee benefits including:

Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
Mandatory pension scheme, with an employer contribution of 8.5%
25 days' annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your on-going development to build your skills, experience and career.

How to Apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website.

Closing date: Sunday 28th February 2021 (at 23:59)
Interviews will be held on Thursday 18th March 2021

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
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