This is a fantastic opportunity to join a ground-breaking Fintech company, as a Customer Support Engineer, delivering cloud-based SAAS solutions to UK Financial Services firms. We are re-defining the way that financial advisers, platform and private wealth managers report, communicate, and exchange data with their clients.
SQL Data Support Analyst – Fintech SaaS
100% UK Remote
£30,000 depending on skills and experience
The SQL Data Support Analyst – Fintech SaaS Role:
As a past winner of the most disruptive financial sector technology award, we are rapidly forging an enviable reputation across the industry. The challenges of the last 12 months have only increased the need for the services that we provide; and allowed us to create new roles that allow for fully remote working.
Your location is therefore not a barrier to working for us as long as you are able to work from home.
As an experienced support engineer you will work alongside our software development team supporting all aspects of our core solution, including external data feed integration, new customer provisioning and smooth day to day operation of our web based financial reporting platform.
Essential Skills include:
+ Previous experience of supporting multi tenanted web applications built on Microsoft ASP.NET/SQL Server technology.
+ Comfortable running Microsoft SQL queries to investigate data issues and tweaking HTML / CSS to customise report settings.
+ Excellent first line trouble-shooter and communicator.
+ Able to deal directly and sensitively with customer queries.
+ Calm under pressure.
Useful skills and experience:
+ Web application support
+ Knowledge of the financial services sector, particular wealth management and Independent Financial Adviser software systems.
+ Creating internal and customer facing support knowledgebase articles.
+ A willingness to grow your role with our expanding business, potentially moving into a second line or team leading role in future.
+ Salary is flexible and will depend on your level experience and skill.
+ Company pension scheme.
+ On-the-job training.
+ We offer fully remote working and some flexibility on core hours depending on individual circumstances.
+ Opportunity for share options as you progress through the Company
Interested? Apply here for a fast-track path to the Hiring Manager
Your Experience / Background / Previous Roles May Include:
SaaS Support, Software Implementation, Computer Science Graduate, Developer, Software Support, Fintech SaaS Support, Web Application Support, SaaS Support Analyst, Customer Support Engineer, .Net Application Support, SQL Support, SQL Database Support.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.