Technical Financial Services Administrator - Lincoln

A Leading Financial services firm in Lincoln area is actively looking to recruit a Financial Services Administrator. The role will involve supporting the business, the Client Relationship Managers and the Financial Planners in delivering an excellent service to the clients.

Main Duties:

Handling admin-related queries on behalf of the CRMs

• Supporting CRMs with preparation for client meetings

• Keeping CRMs and FPs informed of work in progress. Liaise with other team members as necessary for updates and chasing product providers

• Ensuring the service stated in each client agreement is delivered in a timely manner

• Creating and maintaining client files to the required compliance standards

• Sending Letters of Authority and gathering accurate information as per advice process

• Producing portfolio valuations as requested by CRMs and Financial Planners

• Obtaining illustrations, application forms and other enclosures for issue with reports

Checking accuracy and completeness of documents before processing/submission including anti-money laundering requirements

• Ensuring all business applications are processed accurately and efficiently in line with both the business' and relevant product provider's requirements

• Checking policy documents and contract notes received from product providers

• Filing documents correctly in line with latest policies and processes

• Recording fees accurately

• Chasing product providers to ensure timely and accurate turnaround times for clients

• Ensuring all fund switches / rebalances / other transactions are carried out accurately and within the required timescales

General administration /other

• Ensuring back-office systems are kept up to date, including the Businesses client portal

• Filtering financial planners' general information, queries, phone calls and invitations?

• Opening, scanning, logging and allocating incoming post

• Completing timesheets and updating adviser dashboard

• Support with business activities such as issuing client birthday cards

• Participating in internal meetings with aim of continuous improvement

• Understanding and adhering to the Financial Conduct Authority Tier 1 Conduct Rules

• Maintaining sufficient knowledge on regulatory matters relevant to own role and tasks (these will be explained during your induction and ongoing training & development)

Essential

• Microsoft Word, Excel, and electronic diary management

• Knowledge of financial services products and basic compliance requirements

• Trustworthy, reliable and takes pride in their work.

• Good communicator (both verbal and written) with a pleasant telephone manner and numerate

• Highly organised, methodical and disciplined

• Self-motivated and takes personal responsibility for completing tasks

• Understands importance of compliance and works within defined business processes

• Adopts a positive attitude, willing to assist other team members even when busy

• Able to work under pressure on occasion to meet deadlines

• Assists other team members with enthusiasm, respect, and empathy

• Able to work independently once training on specific tasks has been completed

• Uses initiative appropriately without acting outside of role remit/crossing regulatory boundaries

Experience

• At least 2 years working within a financial planning environment - Essential

• At least 2 years' administration/customer service/account management - Desirable

• Previous PA experience from within financial services industry - Desirable