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Technical Support Engineer

Employer
iManage
Location
UK
Salary
Competitive
Closing date
23 Feb 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

*Please note: Our UK offices are in London, but we are flexible on the location/remote working within the UK for the right individual*

Being a Support Engineer at iManage means...

You are a dynamic individual that will gain hands-on experience within our Risk & Compliance software product suite and will draw upon your problem solving, critical thinking, and technical skills to analyze and resolve customer challenges, develop best practices, and ensure customer success. You will learn everything there is to know about our products and our customers as well as have the chance to work alongside our engineering and data teams. You will be exposed to everything from simple to more complicated support issues, as well as work on development and customization projects.

Our values are important to us, and we're looking for individuals who are ready for a challenge, work well in a collaborative environment, and want to grow their careers within a fast-growing technology company like iManage. We take pride and ownership of our work, while having a lot of fun along the way!

iM Responsible For...

  • Analyzing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environments
  • Developing and maintaining a deep technical knowledge of our iManage product suite
  • Effectively collaborating with customer engineers and system integrators to support complex system deployment projects
  • Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies.
  • Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions.
  • Proactively assisting customers and internal teams to avoid or reduce problem occurrence.
  • Troubleshooting customer issues using excellent communication, critical and analytical skills


iM Qualified Because I have...

  • A Bachelor's degree in Computer Science or Information Technology related major required
  • Knowledge of mobile connectivity solutions including Apple iOS application
  • The proven ability of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues
  • A working knowledge of SQL database technologies
  • Knowledge of web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, JavaScript and /or VB Script
  • MCSE, MCP or MCSA certification


About iManage

iManage combines artificial intelligence with content and email management to free, secure, and understand information. Over 3000 companies and 1 million users worldwide rely on our market-leading software to share and protect their most valuable data. Our work is not always easy but it is ambitious and rewarding.

So we're looking for people who love a challenge. People who are happiest when they're solving problems and collaborating with the industry's best and brightest. In exchange, we'll make sure the work you do here is worth doing. That's the iManage way. It's how we do things that might appear impossible. How we develop our employees' strengths and unlock their potential. It's how we find meaning in everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

Learn more at: www.imanage.com

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/
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