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Head of Pensions Administration

Employer
HSBC
Location
UK
Salary
Competitive
Closing date
23 Feb 2021

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Sector
Accountancy
Contract Type
Permanent
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Job Details

Some careers have more impact than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customer's needs.

HSBC is one of the world's largest banking and financial services organisations. We serve more than 40 million customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Our network covers 65 countries and territories.

HSBC is seeking a high calibre individual to join as Head of Pensions Administration within HSBC Retirement Services Limited on a permanent contract.

You will be part of a dynamic team in the UK developing a market leading retirement proposition.

We are looking for applications from suitably experience pension administration manager who can take a lead role in the oversight, development and management of the administration of the Master Trust.

The administration will be outsourced and as such a large part of the role is ensuring service levels are met, reporting and risk management, due diligence, regulatory documents are appropriately drafted and participation in stakeholder meetings as appropriate.

The role us UK based.

Role Purpose
  1. Deliver pensions administration services to clients within the HSBC Master Trust, managing third parties and delivery against their SLAs.
  2. Streamline processes and procedures, dealing with client queries and resolving issues as they arise.
  3. Lead innovation and ongoing development.


Key Accountabilities

* You will be managing administration service providers as well as managing projects to ensure all deadlines and budgets are met.
* You will be managing the relationship with the external service providers to ensure compliance with SLAs and value for member on behalf of the trustee board.
* You will be representing the Master Trust at external events and in the market to promote the service.

Customers / Stakeholders
* Liaise with the administration service providers and Trustees to ensure the service is best in class and good value for members. Help Trustees fulfil their fiduciary duties and uphold HSBC service standards.
* Internal HSBC Third Party Oversight, Risk, Operations and HRSL COO. Ensuring all standards are met

Leadership & Teamwork
* Provide leadership to the team in regard to administration and innovation. Driving excellence for the service and continuing development.
* Work with the wider HRSL and HSBC teams to develop the Master Trust proposition, as administration is central to the service and integration of the other offerings.

Operational Effectiveness & Control
* Ensure review of service provider in line with Trustee requirements, market best practice and regulatory requirements
* Create and uphold service levels with administrators
* Review and check the ongoing administration and service levels of providers reporting back to the HRSL and the Trustees appropriately
* Suggest operational changes and efficiencies

Major Challenges
* Stakeholder management combining the needs of the Trustees with the HSBC processes
* Sustaining operation excellence in line with stakeholder expectations, best in class and regulatory code
* Development of administration services in line with member needs and digital platform

Role Dimensions
* To be agreed with in line with COO dependent on final contracts with service providers

Management Risk
* Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks.
* Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control

Knowledge & Experience / Qualifications
  • We are looking for applications from suitably experience pension administration manager who can take a lead role in the oversight, development and management of the administration of the Master Trust.
  • The administration will be outsourced and as such a large part of the role is ensuring service levels are met, reporting and risk management, due diligence, regulatory documents are appropriately drafted and participation in stakeholder meetings as appropriate. You will be part of a dynamic team developing a market leading proposition.
  • Ideally you will be educated to degree level but this isn't essential.
  • The Certificate in Pension Calculations or progress with other PMI examinations is strongly desired.
  • A strong background in DC pension administration is essential.


We are a diverse workforce and it is part of our organizational culture, it reflects our belief that diversity of thought, background and perspective make HSBC a stronger organization. We strive to implement a culture that is inclusive, diverse, positive and performance-oriented. Having a diverse workforce allows us to benefit from a variety of perspectives and strengthens our local and global competitiveness. We value diversity in our workforce and encourage all qualified candidates to apply from a variety of perspectives and strengthens our local and global competitiveness. We value diversity in our workforce and encourage all qualified candidates to apply.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

https://www.hsbc.co.uk/1/2/popups/uk-privacy-statement#/overview
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