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Head of Pensions Member Engagement

Employer
HSBC
Location
UK
Salary
Competitive
Closing date
23 Feb 2021

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Sector
Accountancy
Contract Type
Permanent
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Job Details

Some careers have more impact than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customer's needs.

HSBC is one of the world's largest banking and financial services organisations. We serve more than 40 million customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Our network covers 65 countries and territories.

HSBC is seeking a high calibre individual to join as Head of Pensions Member Engagement within HSBC Retirement Services Limited on a permanent contract.

You will be part of a dynamic team in the UK developing a market leading retirement proposition.

Role Purpose
  • The Head of Member Engagement will be responsible for all communications to members of the Master Trust and enhancing our engagement with them.
  • This critical role will work alongside the digital and administration providers to develop and enhance all engagements with members and employers ensuring we meet regulatory commitments but also provide innovative ideas and solutions.
  • Analysis of data, new market solutions and enhancing the proposition will be key to developments as well as attention to detail and the ability to think outside the box.


Key Accountabilities
  • You will be managing the creation of a communication strategy and new communications as needed in conjunction with our service providers and internal HSBC approvals.
  • You will be helping to empower members and drive behaviours to achieve retirement goals and savings.
  • You will participate in the sales process to drive new business whilst mandating existing business
  • You will innovate and offer new ideas to drive future success
  • You will support any regulatory and internal HSBC governance requirements


Customers / Stakeholders
  • You will service the needs of the members and employers on behalf of the Trustee and Strategist.
  • You will be managing different stakeholders from the Trustee to the service providers as needed. The experience and skill to strategically manage multiple layers of stakeholder is required.
  • Internal HSBC Third Party Oversight, Risk, Operations and HRSL COO. Ensuring all standards are met


Leadership & Teamwork
  • Proven leadership skills to drive service excellence whilst developing and achieving the Master Trust strategy.
  • Working with a team of service providers and colleagues to developer a innovative solution within a developing market. With the ability to offer new solutions and have clear innovative.


Operational Effectiveness & Control
  • Ensure review of service provider in line with Trustee requirements, market best practise and regulatory requirements
  • Create and uphold service levels with digital and communication providers
  • Review and check the ongoing service levels of providers reporting back to the HRSL and the Trustees appropriately
  • Suggest changes and innovation as needed to evolve proposition and enhance member experience.


Major Challenges
  • Stakeholder management combining the needs of the Trustees with the HSBC processes
  • Sustaining excellence in line with stakeholder expectations, best in class and regulatory code
  • Development of a clear communication strategy and materials in line with member needs and digital platform


Role Context
  • We are looking for applications from suitably experience pension communications and engagement manager who can take a lead role in the oversight, development and management of the member and employer communications of the Master Trust.
  • The delivery of the communications will be outsourced and as such a large part of the role is ensuring service levels are met, reporting and risk management, due diligence, regulatory documents are appropriately drafted and participation in stakeholder meetings as appropriate.
  • You will be part of a dynamic team developing a market leading proposition.


Knowledge & Experience / Qualifications
  • We are looking for applications from suitably experience pension member engagement professional who can take a lead role in the oversight, development and management of the communications of the Master Trust.
  • The fulfilment of the communications will be outsourced and as such a large part of the role is ensuring service levels are met, reporting and risk management, due diligence, regulatory documents are appropriately drafted and participation in stakeholder meetings as appropriate as well as developing innovative ideas for the empowering members.
  • You will be part of a dynamic team developing a market leading proposition.
  • Ideally you will be educated to degree level but this isn't essential.
  • Experience of pensions, FCA financially compliant communications or the retail market
  • Understanding of digital marketing, integrated marketing campaign development and segmentation of communications
  • You'll also need to have a minimum of GCSE (or equivalent) in Maths and English at Grade "5" / "C" or higher.


We are a diverse workforce and it is part of our organizational culture, it reflects our belief that diversity of thought, background and perspective make HSBC a stronger organization. We strive to implement a culture that is inclusive, diverse, positive and performance-oriented. Having a diverse workforce allows us to benefit from a variety of perspectives and strengthens our local and global competitiveness. We value diversity in our workforce and encourage all qualified candidates to apply from a variety of perspectives and strengthens our local and global competitiveness. We value diversity in our workforce and encourage all qualified candidates to apply.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

https://www.hsbc.co.uk/1/2/popups/uk-privacy-statement#/overview
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