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2nd Line Support Technician

Employer
The CORE Agency
Location
UK
Salary
Competitive
Closing date
23 Feb 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

Location: Daresbury, nr Warrington

£25k - £29k

Are you a cool-headed problem solver looking for a job that you can really get your teeth into?

There's nothing worse than dragging yourself out of bed after hitting snooze for the third time, knowing that you've got another 8 hour slog at a place you've grown to loathe. Or worse, you're past caring and are simply on auto-pilot for most of the time.

You feel that you're not valued and are simply a cog in a bigger machine.

Well, time for a change!

If you've got a successful track record in an IT support role, then it's time to update your CV and send it to us right away explaining why you're the perfect person to join our client's successful IT support team.

Every Day's Different

You'll be working with a great team of dedicated IT support specialists who are passionate about IT and, most importantly, giving their customers the best support experience possible.

You'll be exposed to a wide variety of clients (from a broad range of sectors) and a host of different technologies, so literally, no two days are ever the same.

There's lots of opportunity for personal development and training as the company is very people focussed and you'll enjoy the flexibility in they way they approach support as you won't be tied down to a templated and restrictive way of working.

Plus, when you're part of the on-call team, you get extra pay and overtime to boost your pay packet!

What you'll need

  • Up to 2 years experience
  • Microsoft, VMWare, Veeam and Cisco accreditation would be a significant advantage
  • ITIL awareness / accreditation
  • Windows server administration
  • Active Directory, Exchange, Group Policy, Office 365, Azure
  • Ability to communicate clearly and professionally
  • Must understand the customer journey through the support process
  • Be a member of the on-call pool (typically 1 week in 4)
  • Will need to be security cleared


If you genuinely think this is a role that you're interested in, please send your CV asap and a cover note telling us why you think this is for you and what qualities you can bring to the job.

Surely it beats hitting that snooze button again..and again...and again...
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