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Litigation Support Analyst

Gateway Recruiting Executive Recruiters
Closing date
24 Feb 2021

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Technology & New Media
Contract Type
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Job Details

Position Summary

The Litigation Support Analyst is a crucial team role responsible for providing expertise, guidance, and support to aid Project Managers relating to Relativity/Reveal software products and other technological solutions. A successful Analyst coordinates with Project Managers regarding technical tasks required to complete attorney and client projects. The Analyst provides consistent follow-through on defined procedures while constantly seeking improvement and automation. Analysts work with Project Managers as a team by providing expertise, timely responses, and task completion with persistent quality and detail.

Essential Duties & Responsibilities
  • Comprehensibly performs E-Discovery tasks for projects such as data processing/conversion, data loading, database creation and setup, and others related to services offering.
  • Communicates effectively with Project Managers and clients regarding timelines and complications associated with task completion to properly set expectations.
  • Accurately performs receipt/delivery/preservation of media and consistently tracks essential details.
  • Analyzes processes and methodologies for process improvement and automation opportunities.
  • Works with Litigation Support Manager and development/infrastructure teams to troubleshoot issues with technology systems.
  • Develops expertise in all Relativity/Reveal and supporting technologies to provide consulting to Project Managers and external clients.
  • Provides reports and feedback to Project Managers and/or clients.
  • Contributes to services standard operating procedures when changes occur regarding specific areas of expertise.
  • Tracks and documents time daily.
Special Knowledge, Skills, Abilities and Training
  • Observant and accountable.
  • Excessive attention to detail.
  • Motivated and effective communicator with ability to explain technical details to non-technical users.
  • Innovative thinker with ability to solve complex problems.
  • Committed team-player.
  • History of client service/support in legal/electronic discovery industry.
  • Ability to multi-task in a fast-paced professional environment.
  • Availability to work nights and weekends.
  • Ediscovery technology experience. Relativity or Reveal platform preferred.
  • Some working knowledge of databases.
  • Familiarity with the EDRM Model (data collections, processing, hosting, analytics, review, productions).
Education & Experience:

  • Bachelor's degree in computer science, information systems, computer programming or other related degree.
  • 3-5 years of experience in electronic discovery / legal industry.
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