Partnership Account Manager

Blackhawk Network Europe
Closing date
23 Mar 2021

Job Details

The Partnership Account Manager will be responsible for the development and management of partnerships, within a designated set of Gift Card Partners. In total, the role will manage circa 10-15 of our highest revenue partners, responsible for maximising the potential of these brands across our Own Content portfolio alongside their own Gift card presence across all Blackhawk channels.

Key responsibilities
  • Proactively manage Content Partner relationships to deliver against revenue growth and profit plans across all Blackhawk channels within retail B2C customers and B2B customers & clients.
  • Continuously review and deliver new opportunities for Content Partner brands to be included on Blackhawk own product portfolio (One4All, Favourites and Choice).
  • Continuously review and deliver new opportunities to maximise the brands own product potential across appropriate channels and products.
  • Continuously review and drive new opportunities across EMEA regions where the Content Partner brand is growing.
  • Monitor performance and profitability of Content Partners by channel and propose recommendations on positive/negative impact to the wider business
  • Support the development and deliver an effective communication plan to ensure all developments and future plans are shared with our partners.
  • Be accountable for the end-to-end process of onboarding any new Content from partners onto the Blackhawk portfolio and ensure that all company process, deadlines and policies are adhered to.
  • Oversee supply chain management of Gift card stock for each partner to ensure correct volumes of stock are available for current and future plans
  • Negotiate deals and maximise opportunities with Retail Distribution partner (DP's) to invest in marketing: promotional, placement, awareness, discounted, value add, and loyalty campaigns.
  • Ensure that all marketing campaigns with DP's are delivered in a timely manner and on brand, and manage the delivery of all assets required to achieve this.
  • Track all marketing funding raised against CP targets (income and profit) and deliver an evaluation of each marketing initiative post-campaign to drive future investment.
  • Develop and deliver an effective Contact Strategy for each Content Partner to include quarterly reviews and regular meetings where appropriate.
  • Carry out all Account Management responsibilities including preparing presentations / proposals, facilitate meetings, present monthly/quarterly reviews & deliver status reports where required.
  • Provide a regular feed of competitor activity from Blackhawk and non-Blackhawk accounts across Europe to ensure best practice is shared with all partners
  • Assist and support the European Summits - preparing key documentation for Summit meetings, help to set up, and assist with managing Partners attendance
  • Manage issue resolutions by raising, tracking and resolving in a timely manner and liaising with internal business functions such as Finance, Legal, Distribution, Operations and Hawk Incentives
  • Maintain accountability for CP satisfaction and revenue growth
  • Represent BHN interests through pro-active engagement with industry bodies such as UKGCVA

Skills and Experience
  • Interpersonal skills - flexible style - tenacious and confident to positively engage with internal and external stakeholders at all levels
  • Ability to develop and maintain effective working relationships with a high degree of professionalism
  • Strong commercial awareness - experience of assessing P&L and sales performance reports
  • Proven negotiation skills
  • High calibre account management skills
  • Strong written and verbal communication skills
  • Self-motivated - with an ability to set and manage priorities judiciously
  • Proficient in Microsoft Office - Word, Excel and Powerpoint
  • Passionate team player, proactive and results driven
  • Analytical thinker and problem solver

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