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Service Technician

Closing date
23 Feb 2021

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Contract Type
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Job Details

We are seeking a Service Technician to join the Service Centre of Excellence team in Havant, reporting into EMEA Service Centre of Excellence Leader

Your Role Will Include
  • Carry out the fault confirmation of products returned from customers
  • Liaise with Customer Services, Warranty Administrators, Customers, Distributors and Source plants to analyse and resolve warranty and repair issues
  • Carry out fault rectification or repair of products returned from customers
  • Report findings in a professional, accurate and timely manner
  • Produce supply repair quotes in an effective and timely manner
  • Produce technical reports for failure modes as requested
  • Contribute to the achievement of departmental and individual Key Performance Indicators
  • Travel with others to customers as required to rectify and contain warranty issues on site
  • Ensure that all appropriate test rigs are maintained in good operating condition and remain available for use
  • Meet all required quality, cost and team performance objectives
Education And Additional Requirements
  • Demonstrates a broad technical knowledge and an understanding of hydraulic systems and system components within specified hydraulics product ranges
  • Demonstrates a methodical approach to fault finding
  • Demonstrates the ability to disassemble and re-assemble products and parts whilst protecting evidence of root cause failure and produce clear, concise reports of the same
  • Broad understanding, knowledge and ability to apply ELS principles in the team area
  • Demonstrates ability to learn new product ranges and contribute to warranty and repair processes
  • Demonstrates the ability to effectively communicate with both internal and external customers
  • Demonstrates competence in database and general IT utilisation in providing analysis, technical reports and general communications

RegionEurope, Middle East, Africa

Primary LocationGreat Britain Northern Ireland-HAM-Havant

Work LocationsHavant Gb Loc

OrganizationHYD PMC Power Motion Control

Job LevelEntry Level


Is remote work (i.e. working from home or another Eaton facility) allowed for this position?No

Does this position offer relocation?No

TravelYes, 10 % of the Time

Requisition ID :091073
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