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Service Technician

Employer
Eaton
Location
UK
Salary
Competitive
Closing date
23 Feb 2021

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Sector
Engineering
Contract Type
Permanent
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Job Details

We are seeking a Service Technician to join the Service Centre of Excellence team in Havant, reporting into EMEA Service Centre of Excellence Leader

Your Role Will Include
  • Carry out the fault confirmation of products returned from customers
  • Liaise with Customer Services, Warranty Administrators, Customers, Distributors and Source plants to analyse and resolve warranty and repair issues
  • Carry out fault rectification or repair of products returned from customers
  • Report findings in a professional, accurate and timely manner
  • Produce supply repair quotes in an effective and timely manner
  • Produce technical reports for failure modes as requested
  • Contribute to the achievement of departmental and individual Key Performance Indicators
  • Travel with others to customers as required to rectify and contain warranty issues on site
  • Ensure that all appropriate test rigs are maintained in good operating condition and remain available for use
  • Meet all required quality, cost and team performance objectives
Education And Additional Requirements
  • Demonstrates a broad technical knowledge and an understanding of hydraulic systems and system components within specified hydraulics product ranges
  • Demonstrates a methodical approach to fault finding
  • Demonstrates the ability to disassemble and re-assemble products and parts whilst protecting evidence of root cause failure and produce clear, concise reports of the same
  • Broad understanding, knowledge and ability to apply ELS principles in the team area
  • Demonstrates ability to learn new product ranges and contribute to warranty and repair processes
  • Demonstrates the ability to effectively communicate with both internal and external customers
  • Demonstrates competence in database and general IT utilisation in providing analysis, technical reports and general communications
JobQuality

RegionEurope, Middle East, Africa

Primary LocationGreat Britain Northern Ireland-HAM-Havant

Work LocationsHavant Gb Loc

OrganizationHYD PMC Power Motion Control

Job LevelEntry Level

ScheduleFull-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?No

Does this position offer relocation?No

TravelYes, 10 % of the Time

Requisition ID :091073
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