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Technical Support Engineer

Employer
ECI Telecom
Location
UK
Salary
Competitive
Closing date
23 Feb 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

Description

Ribbon (formerly ECI Telecom) is looking for a Technical Support Engineer to join our UK Service Group. You will contribute to moderately complex aspects of a project and may assist more junior staff members with aspects of their job. Your work is independent and collaborative in nature. Provides regular updates to manager on project/account status.

Responsibilities
  • Provides engineering support to customers, customer support personnel and field support staff on systems and product issues
  • Provides technical feedback to engineering concerning product issues
  • May be called on-site to assist in complex technical problems
  • Raise and update the Service request system in association with faults
  • May quality check technical product documentation. Incumbents typically have a university education in an engineering specialty


Requirements
  • 4 to 7 years' experience, will be required to participate in 24x7 365 day per year on call Rota and occasional night work to facilitate network upgrades
  • Understanding and familiarity of SDH & PDH, DWDM & OTN
  • Knowledge and understanding in MPLS-TP and IP-MPLS, MEF 2.0 PtP Ethernet services, CES (Circuit emulation services, TDM over Ethernet), EoS (Ethernet over SDH), E&M signaling - advantage
  • VMware ESXi based servers
  • Solaris/Unix & Linux servers
  • SDN and NFV knowledge going forwards - advantage
  • Very strong customer facing skills
  • Competent with Microsoft Office
  • Documentation ability
  • Sound understanding of layer 2 and IP
  • Knowledge of DSL access networks and products - advantage
  • Familiarity with any of the following products - Syncom, XDM, BG, NPT or Apollo - advantage
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