This job has expired

Technical Support Engineer

ECI Telecom
Closing date
23 Feb 2021

View more

Technology & New Media
Contract Type
You need to sign in or create an account to save a job.

Job Details


Ribbon (formerly ECI Telecom) is looking for a Technical Support Engineer to join our UK Service Group. You will contribute to moderately complex aspects of a project and may assist more junior staff members with aspects of their job. Your work is independent and collaborative in nature. Provides regular updates to manager on project/account status.

  • Provides engineering support to customers, customer support personnel and field support staff on systems and product issues
  • Provides technical feedback to engineering concerning product issues
  • May be called on-site to assist in complex technical problems
  • Raise and update the Service request system in association with faults
  • May quality check technical product documentation. Incumbents typically have a university education in an engineering specialty

  • 4 to 7 years' experience, will be required to participate in 24x7 365 day per year on call Rota and occasional night work to facilitate network upgrades
  • Understanding and familiarity of SDH & PDH, DWDM & OTN
  • Knowledge and understanding in MPLS-TP and IP-MPLS, MEF 2.0 PtP Ethernet services, CES (Circuit emulation services, TDM over Ethernet), EoS (Ethernet over SDH), E&M signaling - advantage
  • VMware ESXi based servers
  • Solaris/Unix & Linux servers
  • SDN and NFV knowledge going forwards - advantage
  • Very strong customer facing skills
  • Competent with Microsoft Office
  • Documentation ability
  • Sound understanding of layer 2 and IP
  • Knowledge of DSL access networks and products - advantage
  • Familiarity with any of the following products - Syncom, XDM, BG, NPT or Apollo - advantage
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert