Technical Support Engineer

Description

Ribbon (formerly ECI Telecom) is looking for a Technical Support Engineer to join our UK Service Group. You will contribute to moderately complex aspects of a project and may assist more junior staff members with aspects of their job. Your work is independent and collaborative in nature. Provides regular updates to manager on project/account status.

Responsibilities

• Provides engineering support to customers, customer support personnel and field support staff on systems and product issues
• Provides technical feedback to engineering concerning product issues
• May be called on-site to assist in complex technical problems
• Raise and update the Service request system in association with faults
• May quality check technical product documentation. Incumbents typically have a university education in an engineering specialty

Requirements

• 4 to 7 years' experience, will be required to participate in 24x7 365 day per year on call Rota and occasional night work to facilitate network upgrades
• Understanding and familiarity of SDH & PDH, DWDM & OTN
• Knowledge and understanding in MPLS-TP and IP-MPLS, MEF 2.0 PtP Ethernet services, CES (Circuit emulation services, TDM over Ethernet), EoS (Ethernet over SDH), E&M signaling - advantage
• VMware ESXi based servers
• Solaris/Unix & Linux servers
• SDN and NFV knowledge going forwards - advantage
• Very strong customer facing skills
• Competent with Microsoft Office
• Documentation ability
• Sound understanding of layer 2 and IP
• Knowledge of DSL access networks and products - advantage
• Familiarity with any of the following products - Syncom, XDM, BG, NPT or Apollo - advantage