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Site Reliability Engineer, Data & AI Services

Closing date
23 Feb 2021

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Technology & New Media
Contract Type
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Job Details

Location: UK based, remote working.

The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world's biggest challenges.

We offer unique opportunities for smart, hands-on engineers with the expertise and passion to solve difficult problems in distributed highly available services and virtualized infrastructure. At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power our customer's business critical applications.

We are assembling a team of energetic, customer-focused site reliability engineers to build a world-first and best in class customer experience blending sys admin, incident commander, and NOC engineer disciplines. You'll be part of a team that learns deeply how our cloud platform works so you can be the bridge between Engineering and Operations. This role is integral to the success of our customer relationships and is critical to the success of the platform. This role will support Oracle's UK Government customers.

Only British citizens can be considered for this vacancy.

Responsibilities of the role
  • Be the on-call point of escalation for incidents and other issues arising within the region
  • Operate and perform maintenance for services running within the region
  • Deploy code and execute other changes within the region
  • Troubleshoot operational issues on behalf of service teams
  • Ensure timely resolution and documentation of incidents through bridges
  • Ensure thorough documentation of incidents through company‑standard reporting methods
  • Monitor the region for faults, alarms, and other errors
  • Inform internal teams as required through processes and procedures

Qualifications for the role

· Ability to maintain UK Government Security Check level clearance

· Bachelor's degree, in Computer Science, MIS or another technical field, or equivalent work experience

· Experience with Linux

· Experience with orchestration/automation tools (Ansible, Terraform, Chef, etc.)

· Experience with container technologies (Docker, Kubernetes)

· Experience deploying code within change management procedures

· Experience participating in or running incident bridges

· Experience troubleshooting complex software and/or networking issues

· Customer obsession, passion for delighting customers

· Strong understanding of cloud concepts and platforms

· Experience in cloud technical support, operations, NOC or similar is preferred, but not required

· Experience scripting using Python / bash preferred

· Experience working with government customers is preferred, but not required

· Proven ability to quickly learn new technical domains and then train others

· Great verbal and written communication skills

At Oracle, we don't just value differences-we celebrate them. We're committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.
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