The NOC interacts frequently with its customers' support, UK, European and Global service partners and suppliers, and internal sales teams. It is important that the Subsea NOC Principle Engineer is clear and concise in all forms of communications and can demonstrate significant experience in the subsea optical network industry. Diligence and attention to detail are also key skills along with ability to multi-task and prioritise work appropriately. NOC 24/7/365 monitoring the Subsea networks and co-ordinate all activities to resolution to include but not limited to:- Power feeding equipment, line monitoring equipment, station infrastructure and environmental control systems, all system faults and access. The Subsea NOC Principle Engineer is responsible for Remote Network Monitoring Support and activities associated with telecommunications Subsea Systems.
Problem-solving basic networking issues
Provide a technical role in resolving service incidents, applying diagnosis, maintenance, change and configuration control attributes to bring about a resolution.
Providing the customer with a key contact during the incident lifecycle
Working as part of the wider NOC, acting as an escalation point for all network incidents, configuration and troubleshooting networking equipment
Managing the Subsea NOC team in delivering exceptional Customer SLA performance.
Maintain & update NOC processes and procedures
Maintaining and updating the fault management systems throughout the Incident lifecycle
Engaging and proactively feedback on system and process improvement