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Dynamics 365 CRM Functional Consultant

Closing date
23 Feb 2021

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Technology & New Media
Contract Type
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Job Details

PowerObjects, an HCL Technologies Company is seeking a Microsoft Dynamics 365 Functional Consultant to join their award-winning, global team. The Microsoft Dynamics 365 Functional Consultant is an important member of the functional workstream. This person must be comfortable facilitating/running customer facing functional workshops, have a good level of knowledge on the out-of-the-box features and functionality, and be a champion of delivering against requirements using code-free solutions. They will stay up to date on the latest functionality offered by the platform and work with team members both in a project and practice context. They must possess excellent consultancy and communication skills and be capable of working with stakeholders. They must also have exposure to all aspects of the project lifecycle, from project inception and requirements gathering, to implementation and adherence to best practice, all the way through to testing, training and support. The Microsoft Dynamics 365 CE Functional Consultant must be comfortable in any of these roles and the challenges they produce. A functional consultant will also be keen to improve upon their D365 skills and maintain a high level of understanding of new features released within the D365 space.

Roles and Responsibilities

  • Exhibit PowerObjects' Guiding Principles
  • Work with the Education Team to deliver super-user and end-user training, as needed
  • Help customers define and document processes when there are no processes in place
  • Implement related customisations and reports to model the client's organisational processes as directed by the Functional CE Senior Consultant based on the system architecture
  • Provide input and maintenance of functional and solution design/specification documents
  • Facilitate functional workshops with customers, document requirements, and design appropriate solutions
  • Provide client support at the appropriate time of the overall implementation cycle
  • Develop and maintain test scripts
  • Manage and lead smaller size projects
  • Deliver internal sessions on best practices and new functionality as well as features
  • Advise customers on best practices for CRM processes and user interface components

Qualifications and Skills

  • Hands-on professional experience within a consultancy environment
  • At least 2 end-to-end full life cycle implementations of Microsoft Dynamics 365
  • Sound knowledge of at least 3 of the following modules: Sales, Service, Marketing, Social Engagement, USD, PSA, Field Service, and/or MS Portals
  • Microsoft Dynamics CE Certifications strongly desired
  • Understanding of SharePoint integration with D365 CE
  • Exposure to Azure DevOps or other similar enterprise planning and delivery tools
  • Advanced use of Microsoft PowerPoint, Excel, Word, and Visio
  • Ability to work on Agile/Waterfall project delivery
  • Ability and a good level of knowledge with project tools such as Azure DevOps (TFS, VSTS), MS Project, MS PowerPoint, Word, and Visio
  • Exposure to Microsoft Flow, PowerApps, CDM and PowerBI
  • Ability to work with functional teams with both onshore and offshore resources
  • Ability to demonstrate a clear approach to methodology as well as functional capabilities
  • Excellent client facing skills e.g. verbal, client demonstrations, deliver training within an organization
  • Ability to balance short-term demands while maintaining the long-term vision needed to guide a customer through the implementation process
  • Ability to work with junior team members both in a project and practice context
  • Expected to be flexible with time and capable of working in a process-oriented environment
  • Be comfortable participating and contributing in pre-sales engagements
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