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Application Support Engineer EMS/OMS/RMS(UK826438)

Employer
Morgan Philips Group
Location
UK
Salary
Competitive
Closing date
23 Feb 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

Belfast based Financial services firm seek an Application Support Engineer. Experience using and/or supporting EMS/OMS/RMS. Experience in writing technical customer documentation. Familiarity with SQL and RDBMSs, e.g., SQL Server, MySQL. Proficient in MS Project, JIRA and Confluence (OR Similar). Proficiency with Windows, Linux command line, and shell scripting. Familiar with software development and change management best practices. Experience of one or more of: 2nd/3rd Level Application Support; Data Analysis or Technical Account Management. This is a client facing role and you will assist the Sales team with technical presentations and questions on application content, features and functionality; APIs; onboarding, network connectivity, integration. Coordinate technical customer onboarding and integration. Assist the firm's customers with technical integration, application and API usage, content, features and functionality and new feature requests. Own second-level support and manage third-level support requests. Deep domain expertise in Financial Markets (Experience in one or more of: Market Data; Reference Data; Risk, Compliance and/or Financial Technology). Working knowledge of network and data centre terminology and procedures as it relates to customer connectivity and onboarding
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