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Fidessa Application/Trade Support Specialist

Employer
McCabe & Barton
Location
UK
Salary
Competitive
Closing date
23 Feb 2021

View more

Sector
Technology & New Media
Contract Type
Permanent
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Job Details

My client, a leading investment bank are seeking a Fidessa Application/Trade Support Analyst to join their fast paced team. This role requires excellent communication skills, and the ability to summarise and communicate important information to key stakeholders.

Technical Experience:
  • Fidessa
  • FIX
  • Operating Systems - Windows/Linux skills
  • SQL, Oracle


Summary of responsibilities
  • Ensure the support level 1 and 2 on dedicated applications.
  • Pro-active monitoring of Production systems.
  • Follow up on end-user requests.
  • Escalate the incidents to the appropriate development team when required. Liaise with relevant IT teams regarding new functional and technical enhancements.
  • Ensure the continuity of the business by building and maintaining a strong relationship with the local helpdesk-support team, the infrastructure teams, the other production teams as well as the project team.
  • Follow the guidelines inherent to your support activities (call management/logging, incident management, problem management, Change management)
  • Ensure regular follow-up with global activity through dedicated meetings if applicable
  • Release follow up and package certification, participation, testing and communication of application releases.
  • Guarantee a high level of service & quality & communication by industrialising processes and participating to the local & global projects.
  • Organize regular meetings with end users (review existing requests, reinforce support quality, enhance support functional understanding of the business).
  • Participate to continuous improvements and global governance. Identify improvement axis and lead/propose transformation of existing processes both for the business and our production services activities.
  • Take part to transversal initiatives across our UK teams.


Competencies
  • Minimum 5 years' experience on IT support in a Financial environment
  • A full understanding of the trade life cycle
  • Good Communication Skills, speaking as well as in writing
  • Strong Analytical skills
  • "Problem solving" mindset and solution-enabler capacities
  • Ability to make decisions and work Under Pressure
  • Taking initiatives and good teamwork, service-minded approach, aim to achieve highest level of user experience
  • Ability to prioritise and influence
  • Proactive, be able to work with users and solve their problems quickly under stressful situations, support the users in every encountered problem and take ownership of the end user issue.
  • Understanding of operational risk assessment
  • Familiar with SQL queries
  • Knowledge on Business Object or equivalent
  • Understanding Agile methodology and Continuous Delivery
  • Achieved ITIL foundation
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