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Customer Success Manager

Haley Bridge
Closing date
23 Feb 2021

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Technology & New Media
Contract Type
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Job Details

Client Success Manager, Client Relationship Manager, SaaS, CRM, Salesforce, Banking and Finance, FinTech, Software Provider

Salary: £60,000 to £70,000 + Benefits

Role Responsibilities:

My client, a rapidly growing and well-established FinTech Software Provider with a global client base in the Banking and Financial Services sector, is looking to hire an accomplished Client Success Manager to join a dynamic team.

In this role, you will engage with and face off directly to the firm's clients, who are exclusively in the Banking and Financial Markets sector. You will liaise directly with key stakeholders and technical/development teams and will also utilise your CRM expertise to demonstrate concepts and solutions to customers. You will have overall responsibility for a specific set of clients, ensuring that they achieve business success with the firm's platform and subsequently renew their subscription each year. You will become an expert in the firm's product, allowing you to maximise your client relationships.

Required Skills:

  • Exceptional client relationship management, communication and engagement skills, gained in a client-facing role
  • Detailed understanding of Technology and complex IT systems - CRM highly regarded
  • Previous experience within FinTech/Software Providers/Banking and Finance/Financial Services is very highly regarded
  • Previous experience supporting complex solutions (SaaS, CRM) as an external vendor/solution provider
  • Strong technical understanding of SaaS/CRM/Salesforce would be very useful
  • Proven track record of handling day to day communications with external clients - both technical and commercial
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