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Professional Product - Customer Relationship Manager.

DXC Technology
Closing date
23 Feb 2021

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Technology & New Media
Contract Type
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Job Details

Professional Product - Customer Relationship Manager.

Company Information

Ins-sure Services Limited (XIS) is part of a Joint Venture (between DXC and Customers). XIS was formed in 2001 by bringing together the back-office processing services historically provided to the Lloyd's Market. XIS is responsible for the provision of premium processing services to the Lloyd's Market and London Companies Market. XIS also provides premium settlement as well as claims processing and settlement services to the London Companies Market.

Xchanging Claims Services Limited (XCS) is also part of a Joint Venture (between DXC and Customers). XCS was formed in November 2001 to replace the Lloyd's Claims Office. XCS is responsible for the provision of claims processing services to the Lloyd's market.

DXC Technology (DXC: NYSE) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit

Role Summary

This role is required by XIS.

This role will initially be placed within the Customer Relationship team.

The role will require customer interaction, analysis of client business requirements, ownership and maintenance of customer account plans, acting as entry point for customers into Xchanging and DXC for services, running monthly customer service reviews and acting as key customer contact point.

Experience of London Market business processing is required for this role. Training will be provided on specific Xchanging capabilities

Essential Job Functions

Assists in analysing and documenting client's business requirements and processes; communicates these requirements to technical and product teams

Leads monthly customer service review meetings

Owns and maintains the customer account strategy

Brings the product and technical teams' offerings to the customers in support of the account plan strategic objective

Acts as customer entry point to Xchanging and DXC services

Basic Qualifications

Essential - 2-3 years' experience in London Market business processing (Premium, Policy or Claims)

Bachelor's degree in business administration, information systems, or related field preferred

Experience working with business processes and/or re-engineering

Other Qualifications

Interpersonal skills to interact with customers and team members

Communication skills

Analytical and problem-solving skills

Presentation skills to communicate with management and customers

Personal computer and business solutions software skills

Ability to work in a team environment with multiple team members and the ability to multitask

Willingness to travel

Work Environment

Office environment - Work from Home and London

DXC Technology and affiliates is committed to the development of a fully inclusive workforce. All applications for employment are assessed purely on merit, against the capabilities and competencies required for the role.

DXC Technology and affiliates does not discriminate on the basis of gender, ethnic origin, race, faith or sexual orientation.
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