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Technical Account Manager

Employer
Thermatic Technical FM
Location
UK
Salary
Competitive
Closing date
23 Feb 2021

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Sector
Engineering
Contract Type
Permanent
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Job Details

What we're looking for

Technical Account Manger

We're looking for a Technical Account Manager to join our growing team. You'll be working alongside our key Account Managers to provide technical support to ensure the highest quality of service to our customers and engineers.

We want someone who has experience in a similar role or an engineer who is looking to take that next step. We want you to be commercially aware and use your experience and initiative to get stuck in.

About us



We take the stress away from Facilities Managers with multi-site organisations across the UK to deliver truly national heating, ventilation, air-conditioning, refrigeration and drainage solutions.

We pride ourselves on our culture, our people and our customers.

Currently, we look after over 7,000 sites across the UK with industries ranging from manufacturing, retail, construction, and healthcare offering bespoke maintenance, design, project management and installation.



More about the role:Duties will include, but not limited to:
  • Providing technical support to customers and colleagues
  • Evaluating customer needs to suggest service delivery improvements
  • Maintaining customer relationships and ensuring customer satisfaction
  • Providing reports to management and customers on service performance
  • Support the customer with day to day operations, by site visits, phone calls or emails
  • Provide customers with HVAC equipment quotations for replacement projects or plan/spec projects
  • Provide customers with product data, technical support via telephone, email, and online orders, or visit the customer office to solve any issues
  • Follow up on quotes, PPM and reactive work to ensure customer expectations are met and/or exceeded
  • Work with account teams to manage all jobs through the entire process from logging of the job to invoicing
  • Ensure all works are delivered with a good profit margin, consistently managing the costs and monitoring the commercial performance of their contracts (v. important)



Here's what's on offer:
  • Salary up to 40k+ DOE
  • Car allowance £550 pcm
  • 25 days annual leave + 8 days bank holiday
  • AVIVA Private Healthcare and Health Shield
  • Pension
  • Death in service insurance @ 4 X salary
  • Your birthday off
  • Free car parking
  • Onsite gym


This is such an exciting year for us, and we want this person to play a key part in our growth. If you're interested please apply
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