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ServiceNow ITBM Developer

Alexander Ash Consulting
Closing date
23 Feb 2021

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Technology & New Media
Contract Type
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Job Details

ServiceNow ITBM Developer

Working with a global financial market infrastructure provider who are undergoing a large ServiceNow transformation so are looking for a ServiceNow Developer to manage the development of ServiceNow deployment and translate functional & technical requirements into implementation work packages, specifically within the ITBM (Information Technology Business Management) module.

Candidate will be required to carry out:
  • Program design, coding, testing, debugging and documentation.
  • Application UI Configuration, Workflow Configuration.
  • Development of requirement integration components (e.g Bomgar).
  • Assist with handling incident tickets on a priority basis
  • Analysis of Product enhancements and Defects
  • Driving process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key sponsors and stakeholders
  • Development of required specific reporting

Experience Required:
  • Strong understanding and experience with ServiceNow
  • Must have strong experience of ITBM (Information Technology Business Management)
  • Strong understanding of ITSM, ITOM
  • Knowledge and understanding of ITBM/ITSM and the ITIL best practise framework
  • Technical involvement in ITIL and ITBM/ITSM process development including extensive experience with Incident, Problem, Change and Configuration Management
  • Scripting, integrations, platform configuration, design, Service Portal customization, and deployment
  • Experience developing and customizing core ITBM applications such as Ideation, Demand, PPM, Resource Management
  • Working experience in building REST/SOAP API integrations
  • Experience in building ATF test cases
  • ServiceNow Developer Certification is preferred.

Please apply now for immediate consideration (3124)
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