ServiceNow ITBM Developer
Working with a global financial market infrastructure provider who are undergoing a large ServiceNow transformation so are looking for a ServiceNow Developer to manage the development of ServiceNow deployment and translate functional & technical requirements into implementation work packages, specifically within the ITBM (Information Technology Business Management) module.Candidate will be required to carry out:
- Program design, coding, testing, debugging and documentation.
- Application UI Configuration, Workflow Configuration.
- Development of requirement integration components (e.g Bomgar).
- Assist with handling incident tickets on a priority basis
- Analysis of Product enhancements and Defects
- Driving process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key sponsors and stakeholders
- Development of required specific reporting
- Strong understanding and experience with ServiceNow
- Must have strong experience of ITBM (Information Technology Business Management)
- Strong understanding of ITSM, ITOM
- Knowledge and understanding of ITBM/ITSM and the ITIL best practise framework
- Technical involvement in ITIL and ITBM/ITSM process development including extensive experience with Incident, Problem, Change and Configuration Management
- Scripting, integrations, platform configuration, design, Service Portal customization, and deployment
- Experience developing and customizing core ITBM applications such as Ideation, Demand, PPM, Resource Management
- Working experience in building REST/SOAP API integrations
- Experience in building ATF test cases
- ServiceNow Developer Certification is preferred.
Please apply now for immediate consideration (3124)