ServiceNow ITBM Developer

ServiceNow ITBM Developer

Working with a global financial market infrastructure provider who are undergoing a large ServiceNow transformation so are looking for a ServiceNow Developer to manage the development of ServiceNow deployment and translate functional & technical requirements into implementation work packages, specifically within the ITBM (Information Technology Business Management) module.

Candidate will be required to carry out:

• Program design, coding, testing, debugging and documentation.
• Application UI Configuration, Workflow Configuration.
• Development of requirement integration components (e.g Bomgar).
• Assist with handling incident tickets on a priority basis
• Analysis of Product enhancements and Defects
• Driving process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key sponsors and stakeholders
• Development of required specific reporting

Experience Required:

• Strong understanding and experience with ServiceNow
• Must have strong experience of ITBM (Information Technology Business Management)
• Strong understanding of ITSM, ITOM
• Knowledge and understanding of ITBM/ITSM and the ITIL best practise framework
• Technical involvement in ITIL and ITBM/ITSM process development including extensive experience with Incident, Problem, Change and Configuration Management
• Scripting, integrations, platform configuration, design, Service Portal customization, and deployment
• Experience developing and customizing core ITBM applications such as Ideation, Demand, PPM, Resource Management
• Working experience in building REST/SOAP API integrations
• Experience in building ATF test cases
• ServiceNow Developer Certification is preferred.

Please apply now for immediate consideration (3124)