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Senior Loss Adjuster (Liability)

Crawford & Company
Closing date
23 Feb 2021

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Contract Type
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Job Details

Position Summary
  • To handle a mixture of high value Construction and Engineering claims.
  • Investigations may be UK based or overseas.
  • Drive, maintain and enhance business connections.

Job Scope
  • Work both externally and internally assessing large Construction & Engineering claims, adjusting said claims where appropriate.
  • Calculating and agreeing settlement of claims, and preparing final reports.

Functional Knowledge
  • Customer focused.
  • Quality focused role - providing quality service to both internal and external customers.
  • Team focused - working with colleagues throughout the business.
  • Reactive - responding to daily workloads as dictated by customer requirements.
  • Proactive - making sure KPIs and SLAs are met.
  • Handle and co-ordinate complaints and compliments.
  • Achievement of targets.
  • Competent use of technology

General Background, Experience & Professional Qualifications
  • Strong communication skills both written and verbal.
  • Excellent customer service, organisational & communication skills.
  • ACII and /or ACILA qualification.
  • Experience of Liability claims

Key Responsibilities
  • Receiving and acknowledging new claims
  • Market for existing and new business lines
  • Preparing case management plans, visiting the Insured, Brokers, Claimants, Claimants' representatives, Insurers, Re-insurers and retained Experts
  • Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions
  • Visiting sites, interviewing witnesses and preparation of witness statements
  • Instructing and controlling surveyors, lawyers, forensic scientists and other experts as appropriate
  • Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication
  • Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients
  • Maintain and update files and records keeping fully up to date on any technical or legal changes that may have a bearing on a case
  • Maintain awareness of Business Continuity programme and role within it.

  • Ensures all activities and decisions improve the service provided for clients
  • Builds trust and respect by keeping to the commitments made
  • Can convey a message across in one to one situations in a way which is understood
  • Shares information, knowledge and experience freely with others
  • Seeks feedback and invests time in their own self development both technically and behaviourally

  • Ability to work on own initiative
  • Ability to demonstrate attention to detail
  • Ability to work as an individual and as part of a team
  • Excellent customer service and communication skills
  • A positive attitude and a proactive approach to solving problems
  • Able to co-ordinate a variety of actions concurrently.
  • Ability to work to given targets.
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