Provide third line support to resolve user or system related issues
Using a significant knowledge of networking, support the company's internal and external networks. Tasks to cover VPN set up, DNS, AP management, Firewall configuration, DHCP, ARP, network adaptor configuration, physical and virtual switches etc. Detailed understanding of external connectivity paths, third party relationships, SLA's and performance monitoring. Mapping network connections, configurations and data flows. Database connectivity and file transfer protocols
Management of telephony system and third parties. Consideration of strategic direction to take over communications, emerging technologies and compatibility with system in use
Support the IT security for the company, including but not limited to:
Ensure all alerting systems are sufficient and functioning correctly
Configuring all endpoint protection, keeping client and server software up to date and managing exceptions
Approving all Windows updates, performing Windows updates to servers as directed and reporting on overall status
Employing the principle of least privilege to all user administration tasks and ensuring appropriate checks are in place.
Ensuring web and email filtering is sufficient and properly designed, investigating issues and managing rules such as whitelisting
Design vulnerability scans to be performed and determine correct course of action for items discovered Detailed knowledge of firewall set up, configuration and event investigation
Perform various systems administration functions, including but not limited to:
Maintenance and updating of automated tools for package deployments
Server build and design, server hardening
Ensure all licensing in place and readily demonstrable
Management of certificates, design, creation, purchase/renewal etc
Full management, design, implementation and maintenance of virtual backup and replication technology
Full understanding of Hyper-V. Maintenance and management of the environment including storage on premise and cloud
Maintenance of automated systems for data extraction
Support for core system and databases
Backup and restore
Upgrades and testing
Support to third party applications
Resolve user and system issues at third line
Maintain security of applications through technical and non-technical measures (patching updates, best practice, password policy etc.)
Key point of integration for applications between provider and the business
Up to date on strategic direction of third-party applications and aligning with company strategy
Provide direction over the requirement for software deployment
Assess requirements and patch third party applications on a timely basis
Roadmap and strategy for third party applications
Design and manage projects to implement change within the IT department and the business
Perform backup and restore testing as required
Be responsible for audit visits, supplying information and discussing issues as required
Other IT related tasks as required by the line manager
Proven track record of undertaking effective; incident, request and problem management.
Strong working knowledge of Windows Server, RDP, AD, MS Exchange, Hyper V, VMware, PowerShell
Strong understanding of WAN and LAN Networking.
Strong working knowledge of System Centre 2012 including operations and virtual machine manager.
Experience in building and maintain development environments.