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User Researcher

Brickendon Consulting
Closing date
23 Feb 2021

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Technology & New Media
Contract Type
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Job Details

Start Date: Immediate

Duration: Through to 31st March 2021 (extendable)

No. of positions: 2

Brickendon Consulting have existing projects with a number of Public Sector clients and have been engaged to provide a team of UX Researchers to deliver evidence protocols and make usability and improvement suggestions.


  • Lead customer/ stakeholder research to gather feedback and help inform user experience and design decisions.
  • Facilitating regular internal workshops to better understand customer needs.
  • Conduct analysis to help inform the roadmap to maintain leading proposition.
  • Lead the design for new experiences and improvement of existing product experiences.
  • Translate concepts into user flows, wireframes, mock-ups and prototypes that lead to intuitive user experiences, while considering potential technical limitations.
  • Be the digital user experience champion for the business working collaboratively with stakeholders across the business to achieve set business goals.
  • Work with the analytics team to understand insights and behaviours that inform UX decisions.
  • Work collaboratively with other teams, including product, business analysts, engineers and project managers to ensure UX requirements and definition.


  • Ability to demonstrate a track record of successfully delivering research that leads to better customer outcomes.
  • Skilled at leading workshops to better understand user requirements and potential opportunities.
  • Experience of communicating and presenting metrics effectively to support recommendations.
  • Have a strong work portfolio that demonstrates systematic and creative design thinking and a deep understanding of best UX/UI practices.
  • Have experience of working with large cross functional teams.
  • Demonstrate excellent communication and teamwork skills.
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