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Collections & Customer Services Administrator

Employer
FICO
Location
UK
Salary
Competitive
Closing date
23 Feb 2021

View more

Sector
Accountancy
Contract Type
Permanent
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Job Details

This is a great opportunity to join our EMEA Collections and Customer Service team, by providing invaluable support to the EMEA Credit & Collections Manager, Accounting teams and the wider business.

What You'll Do

• Liaising with US-based Revenue Accounting team to ensure all invoices produced in Oracle accounting system are made available for review and distribution to customers

• Distribution of invoices, including uploading invoices/credit memo's into online customer portals

• Monitoring and maintaining the team email inbox

• Update of tracking spreadsheets for daily cash receipts

• First line triage/support for invoices revisions, (name/address changes, amending/adding PO numbers, obtaining VAT numbers etc)

• Providing statements of account and copy invoices to customers

• Support for EMEA Credit & Collections Manager:

• Collections responsibility for some clients

• Preparing supporting documentation for customer QBR reports

• Producing forecasts of expected cash receipts by currency on a monthly and/or ad hoc basis.

• Liaising with Client Support Managers (CSMs), EMEA Sales Support, EMEA Renewals Desk, EMEA Sales Admin and PQA teams where necessary

• Ad-hoc reporting as required

What We're Seeking

• Intermediate Excel skills and working knowledge of MS Word essential

• Experience of Oracle Financials and prior financial background an advantage

• Good inter-personal, written and telephone skills a desirable requisite

• Language skills would be an additional advantage.

Our Offer to You

• Flexible working practices, a lucrative base salary, enhanced family leave policies.

• A culture and work environment strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make a difference by leveraging your unique strengths.

• Opportunities to give back to your community, social events with colleagues.
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