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Information Technology Support Engineer

Employer
IDEMIA
Location
UK
Salary
Competitive
Closing date
23 Feb 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

Job title: Tech Support Engineer

Location : Initial training period to be undertaken in the IDEMIA Winnersh office but the work location after that period will be split (60/40) between the IDEMIA Winnersh office and the customer site in Farnborough

Job tyope : Fix term contract - 18months+

IDEMIA requires a Support Engineer to ensure the support and maintenance of the IDEMIA components of our customer's solution in accordance with the relevant SLA's.

RESPONSIBILITIES & AUTHORITIES:

ACTIVITY
  • Provide technical support and maintenance on company products
  • Ensure full adherence to the SLA
  • Respond to customer needs relevant to IDEMIA's contractual responsibilities
  • Act as the main point of contact for all on-site Morpho support requests
  • Perform daily system checks and monitoring, identifying where appropriate scope for preventative maintenance/improvements and where needed escalating the actions within Morpho
  • Produce various internal and external monthly reports
  • Act as the interface between IDEMIA France and the customer
  • Escalation key point and coordinator of any incident resolution
  • Occasional out of hours support cover during major system release updates
  • Review and update procedures and documentation
  • In this role, you will be also expected to perform other duties/tasks that may be required from you from time to time.


PROFILE:

  • Self driven, results orientated, customer satisfaction
  • Natural forward planner who is able to articulate and formalise plans
  • Energetic
  • Credible and comfortable in dealing with the team and the customer
  • Reliable, tolerant and determined
  • Strong communicator, through written and oral medium
  • Culturally aware
  • Well presented
  • Team player
  • Pragmatic
  • Able to provide ongoing support to the team and to the customer


EDUCATIONAL & PROFESSIONAL BACKGROUND:

  • Previous experience in a similar application support environment
  • Good IT administrator skill set on Linux (Red Hat based flavors) and Windows systems
  • Some knowledge of Oracle (constructing and running queries) would be advantageous
  • A proactive approach to system administration and support functions
  • Ideally educated to a minimum of degree level in a IT/technical subject or with the appropriate IT qualifications
  • Current SC clearance would be a benefit


OTHER:

· Required: Will be required to undergo security clearance (SC level minimum).

· Location: Initial training period to be undertaken in the IDEMIA Winnersh office but the work location after that period will be split (60/40) between the IDEMIA Winnersh office and the customer site in Farnborough.

· Travel: Able to travel as required and at short notice

· Full Time and able to work extended hours on occasion when required
  • · Current UK Driving Licence
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