Information Technology Support Engineer

Job title: Tech Support Engineer

Location : Initial training period to be undertaken in the IDEMIA Winnersh office but the work location after that period will be split (60/40) between the IDEMIA Winnersh office and the customer site in Farnborough

Job tyope : Fix term contract - 18months+

IDEMIA requires a Support Engineer to ensure the support and maintenance of the IDEMIA components of our customer's solution in accordance with the relevant SLA's.

RESPONSIBILITIES & AUTHORITIES:

ACTIVITY

• Provide technical support and maintenance on company products
• Ensure full adherence to the SLA
• Respond to customer needs relevant to IDEMIA's contractual responsibilities
• Act as the main point of contact for all on-site Morpho support requests
• Perform daily system checks and monitoring, identifying where appropriate scope for preventative maintenance/improvements and where needed escalating the actions within Morpho
• Produce various internal and external monthly reports
• Act as the interface between IDEMIA France and the customer
• Escalation key point and coordinator of any incident resolution
• Occasional out of hours support cover during major system release updates
• Review and update procedures and documentation
• In this role, you will be also expected to perform other duties/tasks that may be required from you from time to time.

PROFILE:

• Self driven, results orientated, customer satisfaction
• Natural forward planner who is able to articulate and formalise plans
• Energetic
• Credible and comfortable in dealing with the team and the customer
• Reliable, tolerant and determined
• Strong communicator, through written and oral medium
• Culturally aware
• Well presented
• Team player
• Pragmatic
• Able to provide ongoing support to the team and to the customer

EDUCATIONAL & PROFESSIONAL BACKGROUND:

• Previous experience in a similar application support environment
• Good IT administrator skill set on Linux (Red Hat based flavors) and Windows systems
• Some knowledge of Oracle (constructing and running queries) would be advantageous
• A proactive approach to system administration and support functions
• Ideally educated to a minimum of degree level in a IT/technical subject or with the appropriate IT qualifications
• Current SC clearance would be a benefit

OTHER:

· Required: Will be required to undergo security clearance (SC level minimum).

· Location: Initial training period to be undertaken in the IDEMIA Winnersh office but the work location after that period will be split (60/40) between the IDEMIA Winnersh office and the customer site in Farnborough.

· Travel: Able to travel as required and at short notice

· Full Time and able to work extended hours on occasion when required

• · Current UK Driving Licence