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Service Desk Analyst (1st Line)

Ajilon UK
Closing date
23 Feb 2021

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Technology & New Media
Contract Type
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Job Details

Our client, a leading Financial Services client based in the city centre of Edinburgh who are seeking to recruit a 1st Line Service Desk Analyst with an interest in developing a career within IT Support.

The role of Service Desk Technician will be to handle inbound calls from customers across our client's business units to resolve and escalate first line technical issues whilst delivering a first class customer service experience.

For this opportunity you will be an Ajilon employee working on a long term assignment until 2024 and beyond while being rewarded with a strong PAYE salary, 5% annual bonus, holidays, pension, certification opportunities and more!

Start Date: ASAP

Salary: £Very competitive salary + Benefits

Interviews: ASAP

Start: ASAP

To be considered you will be able to demonstrate the following

1. Accomplished background within a call centre Customer Service role, if possible with a focus on Technical Support

2. Some experience working in a technical support capacity and wanting to develop IT/Technical Skills

3. Experience of working within a call centre / telephony customer service environment

4. Will be very customer satisfaction focused and be used to working to SLA's

5. Able to cover shifts in between the hours of 7am - 9pm on a rota basis.

Please note, the team currently work in a rotational shift patterns therefore it is imperative you are able to work outside normal business hours as outlined above.

**Ajilon Consultant**

You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities.

This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used.

If you think you have the experience and you would like to become an employee of this fast growing business unit within Ajilon please apply with your CV right now for instant consideration!

Ajilon is an employment consultancy and operates as an equal opportunities employer.
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