A fantastic opportunity to be working with a worldwide Investment Bank as a Senior SCCM Operations Engineer.Role & Responsibilities of the position in brief:
The role is for an Senior Operations Engineer working in the Digital Workspace Operations group and reporting locally to the regional head of Digital Workspace Operations. The main responsibilities are:
- Upgrading and Maintaining the SCCM CB Platform
- Working with the Engineering, Packaging and the other Operations teams to implement changes to the global infrastructure.
- Monitoring the SCCM environment and proactively resolving issues.
- Provide 2nd and 3rd level support and Root Cause Analysis (RCA).
- Interact with Vendor Support for L4 Escalation until problem closure
- Create and update all technical documentation of all operating procedures as needed.
- Provide advanced problem solving skills for problems/questions associated with the SCCM infrastructure.
- Expert knowledge of SCCM CB and SCCM CB OSD
- Advanced knowledge of the Application deployment technologies such as App-V and MSI
- Advanced knowledge of Building\Managing Thin Clients
- Advanced knowledge of Building\Managing W10 Laptops
- Advanced knowledge of BIOS and Driver Management
- Advanced knowledge of VPN technologies such as Cisco Anyconnect
- Strong knowledge of HP Hardware and HP Management technologies
- Advanced knowledge of Microsoft Deployment Toolkit
- Advanced knowledge of VBScripting
- Advanced knowledge of PowerShell Scripting
- Excellent Documentation skills (HLD & LLD)
- Proven ability to work in global companies and delivering infrastructure across multiple geographies
- Good knowledge of ITIL processes and framework
- Good working knowledge of building\supporting Cloud Management Gateways
- Good working knowledge of supporting Intune
- Good working knowledge of building\supporting multi-language Windows 10
- Good working knowledge of Windows Debugging and vendor escalation processes
- Good working knowledge of Cisco Jabber
- Good working knowledge of Cisco ISE
- Good working knowledge of Bitlocker, Windows Defender components