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Technical Support Executive

Hired By Startups
Closing date
24 Feb 2021

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Technology & New Media
Contract Type
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Job Details

Technical Support Executive (1st Line)

SaaS Startup

London (remote during Covid)

£28k-£30k base + bonus & benefits

At Hired By Startups, we're working with an industry leading SaaS startup, hiring a Technical Support Agent to join their team, providing first line support to their customers.

If you have prior experience as a First Line Support Executive and you want to join a high growth SaaS startup where you can rapidly progress your own career, this could be for you. Keep reading.

About the role

As Technical Support Executive, you will:

  • Act as the first point of contact for clients on all support related queries.
  • Gather information to really understand the client's problems.
  • Analyse the problem to try and identify the root cause of the issue.
  • Solving issues yourself or involving technical colleagues on complex issues.
  • Keeping the client updated on progress and solutions.
  • Conducting client training calls.

About you

As Technical Support Executive, you'll need:

  • Prior experience in a First Line Technical Support role within a SaaS / tech company.
  • Excellent communication skills with the ability to ask question to understand a client's problem.
  • An inquisitive nature, you'll be someone who likes to get to the root of a problem.
  • To be a natural problem solver, ultimately that's the core of this role.
  • To work well as part of a team but also on your own.
  • Ideally experience conducting customer training calls.
  • Some skills with HTML, CSS, Javascript would be beneficial but are not required to apply.


As Technical Support Executive, you can expect:

  • £28k-£30k base salary
  • Regular bonuses
  • Real career progression based on your career goals
  • Supported professional learning & development
  • Gym membership, cycle to work scheme etc.

If you're looking for a new role as a Technical Support Executive and think this could be the role for you, apply now!

At Hired By Startups, we connect many of the UK's fastest growing tech startups with the best commercial talent. We specialise in hiring across Sales, Marketing, Ops & CS from Graduates to C-Level. Check out for more in what we do!
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