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ServiceNow Technical Consultant

Closing date
23 Feb 2021

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Technology & New Media
Contract Type
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Job Details

A leading Independent IT Infrastructure and Services Consultancy are looking for an experienced ServiceNow Technical Consultant for a 3 month rolling contract to assist with Technical Implementation projects. Remote Contract, Outside IR35.

As a founding UK ServiceNow partner the Centre of Excellence has unmatched experience in helping customers maximise the benefits of the ServiceNow platform.

Joining a highly skilled team of Architects, Project Managers, Lead/Business Process Consultants and Technical Consultants who deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and transform the way in which they work

Technical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice

The role reports to the Head of Technical Consulting and works alongside other members of the team for project engagements, the work is mainly remotely based, which provides a lot of autonomy and a duty to be diligent in supporting co-workers

Skills and Experience

Over 5 years of proven experience in ServiceNow technical implementation, including in depth knowledge o areas of the ServiceNow platform, including: functionality, database structure, developer APIs, development tools and techniques

Experience delivering high quality ServiceNow code and customisation with appropriate documentation and testing

Skills and experience in Web Technologies (e.g. Javascript, SOAP/REST web services, XML & JSON, Angular.js, Seismic)

Ability to implement according to business/process requirements, based on good design principles, with evaluation of potential issues and possible solutions

Ability to input into technical solution designs and provide input into bid, project and technical documents

Work well within a team of other technical implementation specialists, reporting issues and risks, take part in team meetings, share ideas and work towards improving our service

Responsible for leading implementations, providing technical design lead and mentoring more junior members of the team

Ability to provide technical leadership and support to Process Consultants

Software Development Lifecycle experience in Agile and Waterfall projects

Ensuring adherence to coding and design standards

ServiceNow Certified Implementation Specialist qualification in at least one area

Understanding of ITIL beyond Foundation level

Open and friendly personality, with ability to be customer facing

Be self-managing and capable of working alone or as part of a team

Be capable of working with customers and managing their expectations

Uses active listening skills and probing techniques to understand the priorities and concerns of others
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