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Field Engineer

Employer
Colt Technology Services
Location
UK
Salary
Competitive
Closing date
23 Feb 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

Role Purpose:


  • You be working in team environment where you will be expected to perform your tasks with a minimum of supervision to check, validate, commission, install/power equipment and test Colt services across a wide range of technologies and customer sites
  • Instrumental in realising the Service Delivery pipeline
  • Hit regular MRR/NPS/KPI targets.
  • Includes out of hours working
  • Build good working relationships with internal and external departments within SD and beyond, thus supporting the SD revenue drive and wider company initiatives.
  • Commitment to all aspects of quality improvement


Key Accountabilities:


  • Work with a minimum of supervision to deliver digital and voice services to a demanding business customer base using mainly fibre optic technology.
  • Execute Customer and Node Installations, with flexibility for conducting in and out of hours work to meet customer demands
  • Represent installations team on projects.
  • UAT (user acceptance testing) and ORT (operational readiness testing) for new equipment/systems/testers. Be SPOC and local trainer for 3rd parties
  • Technically validate orders and circuit routing ensuring they are in a ready to go status before passing to the scheduling team or to 3rd party vendors
  • Quality conscious to continually improve the quality of customer site installations and reduce the bring into service incidents (BIS)
  • Proactively manage/support external contractors and associated processes


Experience:
  • Proven technical experience of working on DWDM (Ciena /ADVA), Ethernet, IP and voice services.
  • Target driven and fully conversant with task pipeline management
  • Strong relationship building skills with both internal and external parties
  • Previous experience of taking the lead on successful projects
  • Professional, self-reliant and motivated individual
  • Proven organisational, planning and communication skills
  • Must have the ability to function and adapt in a highly pressurised environment
  • Proven team worker in cross-functional tasks across all disciplines
  • Competent in MS word, excel.
  • Can work out of business hours supporting customer installation techs
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