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Senior Loss Adjuster - Birmingham

Crawford & Company
Closing date
23 Feb 2021

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Contract Type
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Job Details

Position Summary

To handle a mixed portfolio of major Loss and technical claims; often domestic and commercial, and typically complex claims with a value of £100k plus.

Job Scope
  • The Adjuster will be part of the Major and Complex Loss Division and will report via the relevant senior Manager.

Functional Knowledge

  • Extensive experience of property or similar claims
  • Experience of excellent relationship management with clients
  • ACILA qualified

  • ACII qualification

Key Responsibilities
  • Work both externally and internally assessing major loss claims, and adjusting where appropriate on an international basis.
  • Receiving and acknowledging new claims.
  • Preparing case management plans, visiting Insurers, Reinsurers, Claimants and the Insured.
  • Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
  • Visiting sites, interviewing witnesses and preparation of witness statements.
  • Instructing and controlling surveyors, lawyers, forensic scientists and other experts as appropriate.
  • Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.
  • Calculating and agreeing settlement of claims, and preparing final reports.
  • Assisting in the development of less experienced staff members.
  • Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.
  • Maintain and update files and records keeping fully up to date on any technical or legal changes which may have a bearing on a case.
  • Identifying and developing business opportunities for self and team.
  • Maintain awareness of Business Continuity programme and role within it

  • Ability to work on own initiative
  • Ability to demonstrate attention to detail
  • Ability to work as an individual and as part of a team
  • Excellent customer service and communication skills
  • A positive attitude and a proactive approach to solving problems
  • Able to co-ordinate a variety of actions concurrently
  • Ability to work to given targets
  • Flexible approach - the job holder will be required to travel throughout the UK and internationally as appropriate

  • Customer focused
  • Quality focused role - providing quality service to both internal and external customers
  • Team focused - working with colleagues throughout the business
  • Reactive - responding to daily workloads as dictated by customer requirements
  • Proactive - making sure KPI's and SLA's are met
  • Handle and co-ordinate complaints and compliments
  • Achievement of targets
  • Competent use of technology
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