Senior Loss Adjuster - Birmingham

Position Summary

To handle a mixed portfolio of major Loss and technical claims; often domestic and commercial, and typically complex claims with a value of £100k plus.

Job Scope

• The Adjuster will be part of the Major and Complex Loss Division and will report via the relevant senior Manager.

Functional Knowledge

Essential

• Extensive experience of property or similar claims
• Experience of excellent relationship management with clients
• ACILA qualified

Desirable

• ACII qualification

Key Responsibilities

• Work both externally and internally assessing major loss claims, and adjusting where appropriate on an international basis.
• Receiving and acknowledging new claims.
• Preparing case management plans, visiting Insurers, Reinsurers, Claimants and the Insured.
• Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
• Visiting sites, interviewing witnesses and preparation of witness statements.
• Instructing and controlling surveyors, lawyers, forensic scientists and other experts as appropriate.
• Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.
• Calculating and agreeing settlement of claims, and preparing final reports.
• Assisting in the development of less experienced staff members.
• Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.
• Maintain and update files and records keeping fully up to date on any technical or legal changes which may have a bearing on a case.
• Identifying and developing business opportunities for self and team.
• Maintain awareness of Business Continuity programme and role within it

Behaviours

• Ability to work on own initiative
• Ability to demonstrate attention to detail
• Ability to work as an individual and as part of a team
• Excellent customer service and communication skills
• A positive attitude and a proactive approach to solving problems
• Able to co-ordinate a variety of actions concurrently
• Ability to work to given targets
• Flexible approach - the job holder will be required to travel throughout the UK and internationally as appropriate

Skills

• Customer focused
• Quality focused role - providing quality service to both internal and external customers
• Team focused - working with colleagues throughout the business
• Reactive - responding to daily workloads as dictated by customer requirements
• Proactive - making sure KPI's and SLA's are met
• Handle and co-ordinate complaints and compliments
• Achievement of targets
• Competent use of technology