Internal Adjuster - Croydon
- Employer
- Crawford & Company
- Location
- UK
- Salary
- Competitive
- Closing date
- 23 Feb 2021
View more
- Sector
- Accountancy
- Contract Type
- Permanent
You need to
sign in
or
create an account
to save a job.
Job Details
Position Summary
Job Scope
Functional Knowledge
General Background, Experience & Professional Qualifications
Key Responsibilities
Behaviours
Skills
- To pro-actively handle claims from a variety of insurers in a manner that supports efficient and effective settlement for the policy holder.
- To add value to the customer journey by providing sound technical advice and keeping the policy holder informed at key stages.
Job Scope
- Occasional travel to other UK offices may be required
- Post holder will be required to liaise with internal colleagues and external stakeholders- Policy Holders, Clients, Brokers, Suppliers
Functional Knowledge
- Sound technical knowledge of principles of insurance and Insurance products and services.
- General knowledge and understanding of insurance regulation and laws which affect insurance practice.
- Sound knowledge of the claims handling process
General Background, Experience & Professional Qualifications
- Previous experience in claims handling is advantageous.
- Ideally possess Insurance qualification but essential to show commitment to study and gain knowledge.
Key Responsibilities
- To deliver a first class end to end claims handling service - progressing claims efficiently and fairly in a manner that supports the customer and partners our insurer clients brand and values.
- To investigate the nature of the claim with the policy holder, establish policy cover and set a strategy for resolution by working in tandem with the Loss Adjuster understanding each individual demand and likely outcomes.
- To really understand what matters to the customer and put this first - agree visit details, undertake pre visit actions such as appointing suppliers, arranging alternative accommodation etc.
- To identify and understand the nature of any blockages and failure demand - take ownership of issues to identify problem at root cause and adopt getting it right at first time principle to enhance customer experience.
- To ensure that time spent adds value to the claims life cycle - undertake value work to actively progress claim, control costs and reduce indemnity spend.
- To accurately input all associated claim information (including new claim details) onto the Company's bespoke systems to validate key milestones in the claim journey.
- To take sole responsibility for every claim personally handled - ensure parties are kept informed and work closely with Adjuster and suppliers to build on end to end flow.
- To build strong relations with colleagues, brokers, and suppliers to ensure seamless claims handling service.
- To capture feedback and continuously look for systems improvement to enhance the overall claims handling process.
- To promote the Company's ethics and values and focus on first principles of getting it right for the customer.
Behaviours
- Enjoys being a team player and openly shares knowledge and skills with others.
- Shows empathy to customers and distils confidence through technical expertise.
- Demonstrates personal integrity in a way which is consistent to the Company's core values.
- Demonstrates a 'can do' attitude and is solution oriented to focus on systems improvement.
- High learning capacity to build on technical knowledge and become a professional expert.
- Is open and adaptive to change and shows a flexible attitude to meet the needs of the customer.
Skills
- Sound technical skills to proactively manage claims.
- Good problem solving skills to identify failure demand and initiate resolution.
- Excellent verbal and written communication skills to convey technical information in a clear and concise way.
- Well developed interpersonal skills to build rapport and manage customer expectations.
- Good influencing and negotiation skills in order to settle claims fairly and promptly.
- Good organisational skills to co-ordinate and deliver on a variety of actions concurrently, delivering every time to high standards.
- Strong computer literacy skills to make effective use of a variety of ICT platforms and applications.
You need to
sign in
or
create an account
to save a job.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert