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Technical Solutions Consultant (Cloud Telephony)

Closing date
23 Feb 2021

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Technology & New Media
Contract Type
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Job Details

Working with 36,000 clients in 39 countries across the globe, PHMG is a world-leader in cloud-based telephony optimisation - trusted by leading brands and SMEs alike to enhance the caller experience at every opportunity. We partner with businesses to uniquely assess their call routing, pinpoint opportunities for improvement and optimise their call set-up as a whole.To maintain our position at the forefront of our industry - and sustain our continual growth - we need a leader for our specialist technical team who consultant with clients and deliver the best possible cloud-based solutions.Office location: Old Trafford, Manchester, M16 0PQ

Working hours: 8:45am to 5:15pm with some flexibility required

Salary: £30,000 - £38,000 +OTE

Our Technical Solutions Consultants work alongside sales, account management and technical delivery teams, providing expert advice to clients on how best to configure their call flows and maximise the caller experience. You'll work directly with clients to gather their requirements and present back a customised call routing solution that meets their unique brief. Once you've sold the benefits, you'll be personally accountable for making the changes through their cloud-based web portal.

An expert in cloud telephony, you'll be well versed in voice communication platforms and have experience in unified communication technologies. Your knowledge and passion for voice and data delivery technology will be evident to your colleagues and clients alike.

Confident and approachable, your expert communication skills will allow you to collate and convey technical information in a way that anyone can understand.

What You'll Be Doing
  • Capturing client requirements over phone, video call or email and translating them into functional and effective call flows
  • Developing call flow maps and solution design documents/presentations
  • Delivering solutions back to clients, alongside their dedicated PHMG Account Manager, and explaining why this is the ideal solution to meet their needs
  • Providing hands-on support to configure cloud telephony platforms and technical leadership on caller experience projects
  • Supporting our client facing teams and helping them demonstrate the capabilities and benefits of cloud telephony systems in all the 'abilities': mobility, accessibility, flexibility and manageability

What You'll Need
  • Experience in building customized SaaS solutions for external clients
  • Experience of working with clients to capture functional requirements to translate into solution designs
  • Ability to produce documentation surrounding solution designs/proposals and client requirements
  • A natural ability to build rapport with clients and put them at ease
  • Experience in voice cloud technologies/VoIP would be advantageous but not essential
  • Knowledge of data communication technologies such as LAN, WAN, SIP, switching and routing

What You'll Get In Return
  • Competitive salary and rewards
  • Career development and progression directly linked to your performance
  • Free gym membership at PureGym
  • All expenses paid company events in sought after venues
  • Birthday gifts and time off to celebrate
  • On-site barber and beautician
  • Exciting social scene and lively atmosphere
  • Creative, spacious offices with breakout areas and bar
  • Dry cleaning and tailoring service
  • Fundraising initiatives for our registered charity - the PHMG Foundation
  • Cycle to work scheme
  • Smart pension scheme following a three-month probationary period

About PHMGEstablished in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio branding agency - working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ - strengthening their business identity in the most memorable, emotive way.
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