Quality Assurance Manager

Our client, a well respected legal firm has an opportunity for a Quality Assurance Manager to join the firm.

Reporting directly to the Head of Compliance and Quality, duties will include:

Assisting with the day to day operation of the Quality and Risk department, including day to day management of the Assistant Quality Manager and Internal Audit team.

Maintaining the firm's Quality Management System to internal and external requirements and standards

Implementing and maintaining quality documents to support the Quality Management System, including policies, procedures and forms

Drafting appropriate communications and liaising with the firm's training department to ensure adequate awareness and training of policies and procedures

Working closely with the Head of Compliance and Quality and assisting with firm projects to drive continual improvement and to reduce waste and increase the efficiency of the firm's processes

Contributing to departmental management information reports

Agreeing the firm's annual internal audit plan with the firm's internal auditor

Managing the firm's annual external quality audit and contributing to any other external audits and reviews as required

Assisting with the investigation of complaints, claims and compliance breaches to identify potential preventative action and opportunities to improve processes

Providing Quality and Risk information to assist with the preparation of tenders and client due diligence questionnaires

The successful candidate will have demonstrated;

5+ year's knowledge/experience in a quality management role in a professional services environment, as well as 2+ years' experience of managing direct reports.

Experience of project managing, writing and developing policies and procedures and liaising with stakeholders,

Strong organisation, IT and time management skills along with the ability to deliver high quality work, during busy times.

Excellent written and verbal communication skills as well as the ability to build strong relationships with key personnel around the firm.

The ideal candidate will have working experience of ISO 9001 and Lexcel. Working experience of lean principles applied in an office environment and an understanding of the legal environment. A knowledge of SRA Standards and Regulations will be a distinct advantage, along with working knowledge of GDPR and ISO27001.