Service Desk Team Manager
- Employer
- Daisy Corporate Services Trading Limited
- Location
- UK
- Salary
- Competitive
- Closing date
- 27 Feb 2021
View more
- Sector
- Technology & New Media
- Contract Type
- Permanent
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Job Details
The Service Desk Team Manager is an important role as it provides a managed services and technical support function to assist the Service Desk in increasing the first contact resolution rates and reducing the overall cost per incident of the service.
Primarily responsible to drive customer service excellence, customer satisfaction and technical escalation support to Service Desk Analysts and to be the technical point of contact. The Service Desk Team Manager is responsible...
Primarily responsible to drive customer service excellence, customer satisfaction and technical escalation support to Service Desk Analysts and to be the technical point of contact. The Service Desk Team Manager is responsible...
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