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Bi-Lingual 1st Line IT Service Desk Analyst

Recruitment Revolution
Bradford, West Yorkshire
Competitive Salary + Benefits
Closing date
23 Feb 2021

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Technology & New Media
Contract Type
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Job Details

We have an exciting opportunity for a 1st Line Service Desk Analyst to join our IT team based in Bradford. Reporting to the Client Services Team Leader, the successful applicant will deal with 1st line support issues coming into the IT Service Desk – EMEA via phone, email and self-service.

Role Info:

Bi-Lingual 1st Line IT Service Desk Analyst – Global Leader
Thornbury, Bradford BD3
Competitive Salary + Full Company Benefits Package & Free Parking

Preferred languages are: French, German, Spanish, Portuguese, Swedish, Italian or Turkish.

The Role:

The focus of the role will be to provide exceptional 1st line technical support to users at all levels of our business, mostly on the phone, but also via email/Skype and occasionally in person. You will need to be able to manage and prioritise your own workload whilst ensuring you work well within the already well-established team.

We deal with an average of 1,000 issues per week, working a shift system between the hours of 7.00am – 5.30pm Monday to Friday, including bank holidays and therefore some degree of flexibility is required.

We Are Looking For

Ideally, you will have 1-2 years commercial experience in a 1st line IT service desk role, providing support across a diverse range of hardware and software. You must have excellent communication skills, a passion for ensuring you solve user’s issues in a timely manner and have an investigative nature. You will need to be customer focused and be capable of building lasting, trusted relationships with your colleagues and peers, as you will be providing support to all levels of the business.

The primary objective for the role being to deliver an excellent support experience, whilst minimizing down time to our internal customer base.

Skills & Experience Required:

+ Provide 1st line IT Service Desk support for software, hardware and business systems
+ Logging and maintaining support calls, both internally with staff and externally with suppliers
+ User administration (account creation, account security & account access)
+ Knowledge of how to troubleshoot and resolve software and hardware issues
+ Experience in a similar role

As the team support Europe, the Middle East and Africa, a second language, both written and spoken, is required. Preferred languages are: French, German, Spanish, Portuguese, Swedish, Italian or Turkish.

What we offer in return:

+ 33 days holiday
+ Generous pension scheme
+ Death in service benefit
+ Discounted private healthcare
+ Discounts with 1,000+ retailers
+ Free Car Parking

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.


We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit

Find Us
Castle Hill House
12 Castle Hill
United Kingdom
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