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Account Manager

Reliance acsn
Cranford, UK
Closing date
2 Feb 2021

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Contract Type
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Job Details

Permanent home/remote working

What you'll do:

• Operating as the lead point of contact for any and all matters specific to your accounts

• Building and maintaining strong, long-lasting client relationships

• Finding, developing and ultimately winning new opportunities within your assigned accounts

• Securing all renewal opportunities within your assigned accounts

• Overseeing client account management, including negotiating contracts and agreements to maximise revenue and profit

• Work on developing new accounts and growing them into key revenue generators

How you'll do it:

• Serve as the lead point of contact for all client account management matters

• Be a subject matter expert on your accounts, study them carefully and use this knowledge to open new opportunities

• Build and maintain strong, long-lasting client relationships

• Negotiate contracts and close agreements to maximise revenue and profits

• Develop trusted advisor relationships with key accounts, client stakeholders and executive sponsors

• Ensure the timely and successful delivery of our solutions according to client needs and objectives

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Develop new business with existing clients and/or identify areas of improvement to meet sales targets

• Forecast accurately and track key account metrics (e.g. quarterly sales results and annual forecasts)

• Prepare reports on account status and development

• Assist with challenging client requests or issue escalations as needed


• 100% renewals performance

• Achieve revenue target

• Customer retention

• Annual revenue growth

o Upsell growth

o Cross-Sell Growth

o Contract extension Revenue

o Percentage of new revenue

Personality Profile:

• Interested in your client/accounts and the goals and priorities of the company

• Client/Relationship orientated

• Strong communicator

• Results oriented

• Good business judgement

• Passionate People Person

• Boundary Pusher

• Understand that challenging your colleagues in a respectful and constructive way leads to better outcomes

• If you do not understand something, you are confident enough to ask questions without fear

Skills and experience:

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

• Solid experience with CRM software (e.g. Salesforce, Zoho, or MS Dynamics) and MS Office (particularly MS Excel and Word)

• Experience delivering client-focused solutions to client needs

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

• Excellent listening, negotiation and presentation abilities

• Strong verbal and written communication skills
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