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1st Line IT Service Desk Analyst

Newcastle Upon Tyne, UK
Closing date
25 Jan 2021

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Technology & New Media
Contract Type
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Job Details

1st Line IT Service Desk Analyst

Are you an experienced Service Desk Analyst/ Help Desk Analyst with demonstrable experience in 1st line support for a Microsoft focussed environment? Interested in joining a large blue chip company with a genuine career path? If this sounds like you then please read on!

Here your core tasks / responsibilities will include but not be limited to;
  • Providing 1st line support via telephone using remote desktop support software or email.
  • Logging all calls on the call logging system and maintain full documentation
  • Monitoring systems for events and reacting to prevent service incidents / outages
  • Maintaining a log of any software or hardware problems detected via monitoring
  • Maintaining a high degree of customer service for all support queries and adhering to ITIL service management principles.
  • Arranging for external technical support where problems cannot be resolved in house.

Ideal candidates will have proven experience in a similar 1st line support role gained within a Service Desk, Help Desk or Incident Management environment. Experience of working in an ITIL environment would be a definite advantage but is not essential. Boasting a fast paced team environment our client is offering a highly competitive salary and the chance to join a hugely successful company! Apply now with a current CV for further information! Interviewing immediately!
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