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Senior Account Manager

Backbone Connect Ltd
Cranford, UK
Closing date
2 Feb 2021

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Job Details

About the company:

Backbone Connect is a rapidly growing IT Managed Services Business with a focus on providing highly responsive service and a range of integrated infrastructure solutions to businesses across the UK.

The Role:

We are now searching for a creative and experienced Account Manager to join our busy Customer Success Team and to help solve infrastructure challenges for our clients.

The ideal candidate will have 3 or more years experience in a Senior Account Management role and have excellent product knowledge around at least two of the following technologies:
  • Connectivity, WAN, LAN and Internet Access
  • Telephony, Hosted and SIP
  • Hosting, Cloud and virtualisation

You will relish the chance to be part of a small, lively, ambitious team and thrive working as a David in a market dominated by Goliath's, where agility, creative thinking and deep client insights can make all the difference. In return, we offer an excellent salary and benefits package and the opportunity to be part of a winning team.

Role Responsibilities:

· Develop a trusted relationship with key accounts and stakeholders

· Provide ongoing support to Senior Account Managers

· Present services and new products to the existing client base

· Explore opportunities within existing accounts for upselling and cross-selling products

· Be the go-between

· Being the primary point of contact, whilst building long term relationships with customers

· Grow and maintain revenue consistently for existing opportunities

· Respond to all customer queries in a timely manner

· Maintain all tasks and account records in Salesforce
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