Interaction Recruitment's client has grown to become one of the leading providers of loading bay equipment, Industrial doors, Gates and Barriers throughout the UK and Ireland providing innovative and eco-efficient solutions.
Due to expansion we have an excellent opportunity for a Double Deck Lift Service Manager to join a growing team, the Double Deck Lift Service Manager will report directly into the Service Director
Please note, successful candidates will need to have; experience and knowledge in a similar engineering environment & experience in leading a service team.
Ensuring an excellent service delivery is achieved for both regional & key account customers
Ensuring customer SLA's and KPI's are met
Ensuring 'turn around' times on jobs are kept within agreed SLA's
Ensuring AWR's meet customer spend criteria thresholds
Be the internal voice of the customer
Ensuring 'Safety Absolutes' are being followed
Ensuring correct plant/equipment is hired so engineers can perform their duties safely
Ensuring engineers are as productive and effective as possible
Ensuring adequate resource is available to achieve required results
Ensuring 'AWR's are actioned within agreed time frames
Ensuring monthly regional targets are achieved
Ensuring there is a focus on 'aged' jobs
Ensuring 'non-productive' spend is approved prior to expense; and within approval limits
Ensuring 'Van Stock' and 'Container Stock' procedures are adhered to and stock replenished
Ensuring end to end efficiencies are identified and leverage applied to deliver
Ensuring all propositions made to the customer are commercially viable and sustainable
Daily, weekly, monthly targets
Ensuring daily update of systems for clear visibility
Engineer data quality and/or data issues / action plans
Warranty / call back / non-productive activities / action plans
People (direct reports)
Attendance, absenteeism, performance management, HR issues
Coaching, mentoring and developing team to high non-reliant performers
Identifying training needs and creating appropriate training plans
Assist senior management/Directors with projects and ad-hoc tasks as required
A fantastic, friendly culture that thrives on teamwork.
29 days Holiday (Inclusive of Bank Holidays).
Free on-site parking.
If you have the skills required, and this vacancy is something that you're interested in, please apply now with an up to date version of your CV.
Thank you for your consideration