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Double Deck Lift Service Manager

Interaction Recruitment
Welbourn, UK
Closing date
4 Feb 2021

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Contract Type
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Job Details

Interaction Recruitment's client has grown to become one of the leading providers of loading bay equipment, Industrial doors, Gates and Barriers throughout the UK and Ireland providing innovative and eco-efficient solutions.

Due to expansion we have an excellent opportunity for a Double Deck Lift Service Manager to join a growing team, the Double Deck Lift Service Manager will report directly into the Service Director

Please note, successful candidates will need to have; experience and knowledge in a similar engineering environment & experience in leading a service team.

The Role:


Ensuring an excellent service delivery is achieved for both regional & key account customers

Ensuring customer SLA's and KPI's are met

Ensuring 'turn around' times on jobs are kept within agreed SLA's

Ensuring AWR's meet customer spend criteria thresholds

Be the internal voice of the customer


Ensuring 'Safety Absolutes' are being followed

Ensuring correct plant/equipment is hired so engineers can perform their duties safely

Ensuring engineers are as productive and effective as possible

Ensuring adequate resource is available to achieve required results

Ensuring 'AWR's are actioned within agreed time frames


Ensuring monthly regional targets are achieved

Ensuring there is a focus on 'aged' jobs

Ensuring 'non-productive' spend is approved prior to expense; and within approval limits

Ensuring 'Van Stock' and 'Container Stock' procedures are adhered to and stock replenished

Ensuring end to end efficiencies are identified and leverage applied to deliver

Ensuring all propositions made to the customer are commercially viable and sustainable


Daily, weekly, monthly targets

Ensuring daily update of systems for clear visibility

Engineer data quality and/or data issues / action plans

Warranty / call back / non-productive activities / action plans

People (direct reports)

Attendance, absenteeism, performance management, HR issues

Coaching, mentoring and developing team to high non-reliant performers

Identifying training needs and creating appropriate training plans

Assist senior management/Directors with projects and ad-hoc tasks as required

Job Benefits

A fantastic, friendly culture that thrives on teamwork.

29 days Holiday (Inclusive of Bank Holidays).

Pension scheme

Free on-site parking.

Free uniforms

If you have the skills required, and this vacancy is something that you're interested in, please apply now with an up to date version of your CV.

Thank you for your consideration
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