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Customer Support Specialist

Newcastle Upon Tyne, UK
Closing date
27 Jan 2021

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Technology & New Media
Contract Type
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Job Details

BlairWest are currently recruiting for a Customer Support Specialist to join our well established software client who operates worldwide. The role will provide support to clients ensuring they have the best possible experience of their products and services.

We are looking to speak to candidates with excellent customer service skills who have a good understanding of IT.

The Role:
  • Provide frontline support to UK and international customers via telephone, email, instant chat, support ticket and remote assistance to ensure products are being used effectively
  • Actively listen to customers who are encountering difficulties and provide the best solution to ensure the problem is resolved
  • Take ownership of reported software issues logging them appropriately and liaising with the relevant teams to ensure they are resolved effectively
  • Maintain customer details in the company CRM system
  • Testing of new products and services
  • Maintain a comprehensive knowledge of the company's products and services and make recommendations to customers where appropriate

The Individual:
  • Excellent customer service standards and interpersonal skills
  • Problem solving, patience and persuasion skills
  • Effective communication skills including active listening
  • Professional telephone manner
  • Excellent time management skills
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