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Service Desk Team Manager

Employer
Daisy Corporate Services Trading Limited
Location
Batley, UK
Salary
Competitive
Closing date
24 Jan 2021

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

The Service Desk Team Manager is an important role as it provides a managed services and technical support function to assist the Service Desk in increasing the first contact resolution rates and reducing the overall cost per incident of the service.

Primarily responsible to drive customer service excellence, customer satisfaction and technical escalation support to Service Desk Analysts and to be the technical point of contact. The Service Desk Team Manager is responsible...
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