1st Line Support Engineer

Supporting tickets, Active Directory, Windows, Office 365

Your new company
International organisation located in Liverpool is looking for an experienced 1st Line Support Engineer to join their business on a contract basis.

Your new role

• Providing remote 1st line desktop support will be your responsibility.
• You will make sure queries are resolved in a timely manner,
• Ensure all calls are logged accurately,
• Effectively manage the ticketing system in order to provide user with highest quality customer service.

What you'll need to succeed

• Experience in a similar position within an IT department is a must
• Active Directory and Office 365 skills
• Excellent customer service skills
• Good communication skills
• An analytical mindset

What you'll get in return
You will receive an opportunity to work for a well-known company and take part in challenging projects in the IT department.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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