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Retail Business Manager

Switch Consulting Recruitment Limited
Little London, UK
Closing date
27 Jan 2021

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Job Details

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Job Title: Retail Business Manager

Location: North London

Salary: Up to £33,000

I am currently seeking a Business Management Role for a large commercial retail estate company. Based in North London you will be working closely on a B2B strategy and building strong relationships with other retailers ensuring a successful and profitable business model.

The Tenant Liaison Department is responsible for the smooth and efficient management of relationships with on-site occupiers, delivering excellent customer care and lease compliance standards at all times. The ambassador for communication to the shopping centre occupiers. A key component to the role is to enhance the brand and overall profitability of the asset by achieving performance targets and other business plan objectives.

Key Responsibilities:
  • Authorised signatory for purchase orders, invoices and expenses, to pre-determined levels that will be communicated separately within policy.
  • Represent the shopping centre at appropriate meetings.
  • Host external visits to the centre in support of the business.
  • Provide direct support to the General Manager.

Retailer Engagement and Customer Service
  • Engage retailer involvement in seasonal initiatives led by Marketing and Commercialisation teams.
  • Monitor retailer opening hours and champion core trading hours.
  • Manage information flow to retailers, through all mediums, to ensure effective and timely communication.
  • Manage the collection of feedback from tenants on performance and promotions, recording the information onto Salesforce system.
  • Encourage DS+ participation and assist in the management of the weekly sales collection and follow up.
  • Manage the intranet communication (where installed) within the Centre, educating retailers where needed.
  • Manage customer comments with appropriate retailers, finding permanent solutions to resolve recurring issues.
  • Ensure close liaison with the Technical Services, Business Support, Operations, Marketing and Commercialisation teams to ensure all relevant communication to tenants.
  • Manage regular reviews, distribution, promotion and use of the Tenant Handbook with all occupiers.
  • Manage and monitor the flow of key indicators from occupiers, understanding their business needs, taking relevant action to escalate and assist as appropriate.
  • Establish and maintain retailer and staff discount scheme.
  • Manage and take responsibility of induction training to retailers.
  • Manage customer service audits and customer service awards.
  • Attend the Retail Forums (and tenant/traders associations where they exist), as part of the management team, preparing agenda (as directed by the General Manager), guest speakers and encouraging attendance.
  • Co-ordinate the fire and health and safety compliance of occupiers where it affects landlord compliance, resolving and escalating where appropriate

  • A level standard or equivalent
  • IoSH managing safely qualification or equivalent
  • Excellent communicator at all levels
  • Confident decision maker
  • Good numeracy and analytical skills
  • Strong customer focus
  • Excellent presentation skills
  • Previous experience in the retail sector
  • Good knowledge of the retail market and brand

  • Good knowledge of Corporate Responsibility and environmental issues.
  • Knowledge of GDPR.
  • Achievement of other professional qualifications / awards relevant to the

  • Local knowledge
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