Retail Business Manager

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Job Title: Retail Business Manager

Location: North London

Salary: Up to £33,000

I am currently seeking a Business Management Role for a large commercial retail estate company. Based in North London you will be working closely on a B2B strategy and building strong relationships with other retailers ensuring a successful and profitable business model.

The Tenant Liaison Department is responsible for the smooth and efficient management of relationships with on-site occupiers, delivering excellent customer care and lease compliance standards at all times. The ambassador for communication to the shopping centre occupiers. A key component to the role is to enhance the brand and overall profitability of the asset by achieving performance targets and other business plan objectives.

Key Responsibilities:

• Authorised signatory for purchase orders, invoices and expenses, to pre-determined levels that will be communicated separately within policy.
• Represent the shopping centre at appropriate meetings.
• Host external visits to the centre in support of the business.
• Provide direct support to the General Manager.

Retailer Engagement and Customer Service

• Engage retailer involvement in seasonal initiatives led by Marketing and Commercialisation teams.
• Monitor retailer opening hours and champion core trading hours.
• Manage information flow to retailers, through all mediums, to ensure effective and timely communication.
• Manage the collection of feedback from tenants on performance and promotions, recording the information onto Salesforce system.
• Encourage DS+ participation and assist in the management of the weekly sales collection and follow up.
• Manage the intranet communication (where installed) within the Centre, educating retailers where needed.
• Manage customer comments with appropriate retailers, finding permanent solutions to resolve recurring issues.
• Ensure close liaison with the Technical Services, Business Support, Operations, Marketing and Commercialisation teams to ensure all relevant communication to tenants.
• Manage regular reviews, distribution, promotion and use of the Tenant Handbook with all occupiers.
• Manage and monitor the flow of key indicators from occupiers, understanding their business needs, taking relevant action to escalate and assist as appropriate.
• Establish and maintain retailer and staff discount scheme.
• Manage and take responsibility of induction training to retailers.
• Manage customer service audits and customer service awards.
• Attend the Retail Forums (and tenant/traders associations where they exist), as part of the management team, preparing agenda (as directed by the General Manager), guest speakers and encouraging attendance.
• Co-ordinate the fire and health and safety compliance of occupiers where it affects landlord compliance, resolving and escalating where appropriate

Minimum:

• A level standard or equivalent
• IoSH managing safely qualification or equivalent
• Excellent communicator at all levels
• Confident decision maker
• Good numeracy and analytical skills
• Strong customer focus
• Excellent presentation skills
• Previous experience in the retail sector
• Good knowledge of the retail market and brand

Desirable:

• Good knowledge of Corporate Responsibility and environmental issues.
• Knowledge of GDPR.
• Achievement of other professional qualifications / awards relevant to the
  
  role.
• Local knowledge