Account Manager / Customer Success Manager

• Global leading award winning business
• Account / Customer Success Manager - Conveyancing Search Solutions
• Southport central Location
• £22,000-£28,000 salary + £3,000 incentive/bonus

Our client an award winning global idustry leader is currently looking for an Account Manager / Customer Success Manager. As a Client Success Manager you will be responsible for managing the compoany's clients UK wide, providing support and guidance through the conveyancing search process.

Responsibilities:

• You will be responsible for the effective 'on boarding', training, development and success across the client portrfolio.
• The role will primarily be focussed on maximising penetration of conveyancing services within new and existing clients through phone calling, emailing, webinars, training and face to face meeting.
• You will also be responsible for monitoring client usage, identifying potential issues and developing plans to prevent or resolve these.
• You will also demonstrate new features, products and add-ons to clients with poise. Achieve individual and team targets. Use Salesforce to co-ordinate and record details of client visits and build ongoing relationships with clients and business partners and arrange testimonials and referrals.

Requirements:

Your commitment to exceptional customer service, building relationships and continual improvement will see you win in this role. You will be a highly positive individual who thrives in a high achieving, fun and fast paced environment and will bring to our team your ability to:

• Thrive on meeting deadlines
• Travel to visit clients, attend marketing events and team training activities.
• Use your experience together with your understanding of law firms and the common areas of law they practice to help clients get the most out of their investment.
• Have/gain excellent product knowledge.
• Commit to ongoing learning of company portal features and benefits to develop and maintain your product knowledge.
• Ability to work effectively both individually and as part of a small team.
• Be a highly organised and self-disciplined team member.
• Have a professional approach and positive attitude to your work
• Communicate clearly and precisely, both verbally and in writing.
• Present with flair and poise.
• Have excellent attention to detail.
• Possess a friendly and patient disposition.
• Be empathetic and a good listener.
• Enjoy problem solving.
• Have flexibility towards a wide variety of tasks.
• Computer literate, including Microsoft Word, Excel, and PowerPoint.
• Experience working with Salesforce CRM would be advantageous.
• General understanding of the Legal and Conveyancing industries