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Technical Support Consultant - US HOURS

Psixty Recruitment Ltd
Reading, UK
Closing date
27 Jan 2021

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Technology & New Media
Contract Type
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Job Details

Our client is a private equity-backed UK-based software vendor, with global aspirations, operating in a fantastic, fast-growing market. This is a wonderful and exciting opportunity for a passionate, hardworking, and committed professional.

Main Tasks and Responsibilities
  • Ability to provide a high level of support to customers at all times.
  • Diagnosing, troubleshooting, and resolving technical issues via email, telephone, and remote sessions
  • Working within a technical support environment.
  • Provide internal and external support.
  • Typical working hours are 5pm - 1am Monday to Friday (to provide support for our customers in the North American region).

The role offers
  • Competitive Salary depending on experience
  • Contributory Pension
  • Private Health Insurance
  • 25 days paid holiday per annum
  • 2 days paid charity work (optional)
  • Based in Reading, Thames Valley

Job Requirements

Essential skills and experience
  • Knowledge and/or interest in I.T. technologies
  • Demonstrate strong presentation, communication, and organisational skills
  • Ability to work as part of a technical support team
  • IT-related qualification or experience

Preferential skills or experience
  • Knowledge of Networking technologies, especially cloud-based
  • Windows Server Administration tasks and processes
  • Programming language and/or scripting skills
  • Driving license and option to use a car occasionally
  • Understanding of relevant ITIL best practices and ISO certifications
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