Technical Support Consultant - US HOURS

Our client is a private equity-backed UK-based software vendor, with global aspirations, operating in a fantastic, fast-growing market. This is a wonderful and exciting opportunity for a passionate, hardworking, and committed professional.

Main Tasks and Responsibilities

• Ability to provide a high level of support to customers at all times.
• Diagnosing, troubleshooting, and resolving technical issues via email, telephone, and remote sessions
• Working within a technical support environment.
• Provide internal and external support.
• Typical working hours are 5pm - 1am Monday to Friday (to provide support for our customers in the North American region).

The role offers

• Competitive Salary depending on experience
• Contributory Pension
• Private Health Insurance
• 25 days paid holiday per annum
• 2 days paid charity work (optional)
• Based in Reading, Thames Valley

Job Requirements

Essential skills and experience

• Knowledge and/or interest in I.T. technologies
• Demonstrate strong presentation, communication, and organisational skills
• Ability to work as part of a technical support team
• IT-related qualification or experience

Preferential skills or experience

• Knowledge of Networking technologies, especially cloud-based
• Windows Server Administration tasks and processes
• Programming language and/or scripting skills
• Driving license and option to use a car occasionally
• Understanding of relevant ITIL best practices and ISO certifications