A consistently growing and highly successful online organisation is looking to hire a Responsible Gambling Manager for their leading brands. The ideal candidate will be capable of dictating and implementing an overall strategy and awareness for responsible gambling across the product and customer lifecycle journeys. You should have an aerial view of all marketing communications including Above/Below the line acquisition campaigns, CRM campaigns and the customer facing departments approach from a responsible gambling perspective. There is the option to be located in the UK or Europe.
As a Responsible Gambling Manager, your responsibilities will include:
Dictating an overall strategy across the departments, touch points and customer lifecycle. Making sure responsible gambling is a part of the daily operations in all departments and functions, from support to marketing and technical implementation, including outlining and constantly improving strategies and procedures.
Product and user journeys focus; working with product, compliance and CRM teams to develop and perfect user journeys/product UX related to RG touch points and experiences customers have with the product and internal communication with a view to constantly improving engagement.
Ensuring the best tools and technical solutions are offered.
Proactively promoting awareness to all customers, including the strategy and the execution of campaigns, tools, procedures and safety measures.
Taking charge of external campaigns from idea to execution.
Sharing market-level industry developments, providing competitor analysis, giving insights into what others are doing in the market to keep the marketing, compliance and product teams in-the-know.
Working with business analytics and CRM teams to understand the impact RG has on customers behavior and subsequently on business performance with a view to always leverage RG strategy and efforts to drive sustainable business growth.
Acting as company representative in external RG related industry collaborations whether through work with trade organisations.
We are looking for a Responsible Gambling Manager who has the following skills and experiences:
Extensive managerial experience in the iGaming industry, working ideally in the UK and/or other Western European markets.
Proficiency in industry best practices related to Product, CRM and Responsible Gambling in particular.
Familiarity with project development and project management.
Comprehensive understanding of UI & UX and technical aspects of project development.
Ability to utilise user insights, data, and statistical analyses to inform decisions.
To apply for this role as Responsible Gambling Manager working in London or Europe, please click apply online and upload an updated copy of your CV.