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Newcastle Financial Advisers - Operations Manager

Newcastle Building Society
Newcastle Upon Tyne, UK
Closing date
30 Jan 2021

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Job Details

About the Role

We are recruiting an Operations Manager to join our successful and growing team. The purpose of this new role is to lead the ongoing development of our support function and transform the operational capability of our back-office to ensure we continue to meet our aspirations of being a progressive financial advice business.

Key responsibilities will include...

• Management of the operations function including administrative and technical staff.
• Development of policies, procedures and target operating model for the business.
• Creating a culture of continuous improvement and continually seeking ways to improve service and quality whilst driving productivity and efficiency.
• Maintenance and development of business management information and reporting.
About You

Applicants will need to have experience of managing a multi-disciplined team, ideally in an operational financial advice environment. The successful candidate will be able to oversee the development and implementation of innovative solutions to procedural business challenges and as an excellent communicator, be able to compose quality written reports and present these to a senior audience.

You will ideally have a demonstrable record as a first line manager and be adept at managing high performing teams with an emphasis on driving productivity and efficiency.
About Us

Newcastle Financial Advisers is the Society's financial advice subsidiary and has been providing trusted advice to new and existing customers for over 17 years. Our teams of Financial Advisers deliver expert face-to-face advice to customers across our entire branch network, supported by a dedicated back-office team providing technical and administrative services.

We deliver a restricted advice service through our Appointed Representative partnership with Openwork, one of the UK's largest financial advisory networks. The Openwork proposition provides access to a wide range of investment, pension and protection products from some of the UK's biggest financial brands to meet the financial planning needs of our customers.

As part of Newcastle Building Society, you will be working in an exciting, friendly and fast-paced workplace, with great opportunities for self-development and career progression where you can realise your potential and do your best work.

As an inclusive employer and a member owned mutual, we aim to reflect the communities we serve in order to drive the right colleague, customer and business outcomes. We encourage applications from candidates from a variety of backgrounds and life experiences, providing the diversity of thought required to constructively challenge and drive innovation.

For full details along with a comprehensive breakdown of what we're looking for, please download the role profile.

In addition to joining a great team within a truly local organisation, our colleagues also benefit from:
  • 30 days holiday allowance + bank holidays
  • Aviva private medical insurance with Digital GP
  • Corporate bonus scheme
  • Working from home supplement upon joining and monthly allowance thereafter
  • Subsidised event tickets
  • Generous pension scheme
  • Performance-related pay
  • Volunteering days
  • Flexible working hours

The health, well-being and safety of our colleagues and candidates during this challenging time is paramount. With this in mind, we have refreshed our approach to recruitment and have outlined a new process of remote selection and on boarding. Upon starting a new role with us, we will ensure you are equipped with the correct tools and technologies to enable you to do your best work remotely. Longer-term, our focus remains on driving a culture of flexibility and encouraging colleagues to maintain a healthy work/life balance through flexible working arrangements.
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