We have an exciting opportunity for a Project Manager to join our busy offices based in Derbyshire on a temporary basis for 5 months with the possibility of an extension. We are looking for someone to start ASAP, working 37 hours per week, at £19.32 p/h.
As the Project Manager, your main duties will include:
Manage and lead the implementation of the Council's Customer Feedback (complaints, comments and compliments) review in readiness for the new service to launch on 1st May 2021
Create a 'hybrid model' with a centralised team managing customer feedback with a dedicated officer for both Adults and Children's Services to support their specialist requirements
Development and delivery of HR requirements:
Confirmation of staff currently involved in complaints management.
Creation of / review of job descriptions for all roles within centralised team.
Support appointment of a Complaints Manager under the Head of Customer Service.
Confirmation of any changes to roles (including those who manage complaints as part of their role) and movement of existing staff under new line management.
Required consultation for the above.
Define and agree financial requirements:
Centralised team staffing costs to be established.
Software system ongoing licence costs placement agreed with Finance
Source of funding for additional staffing and licencing costs agreed with Finance and implemented
Define, agree and implement system requirements
Liaise with Granicus Firmstep to design and implement the new system to DCC requirements.
Support training of those who will be using new system.
Ensure successful implementation of new software and required mapping with existing systems (Mosaic etc.)To be successful for this Project Manager post you will need to have:
Significant experience of working in a large complex organisation or similar public sector environment
Achieving proven results and agreed objectives through inter-departmental working
Working with senior managers from a range of organisations
Developing and implementing policies, strategies and plans
Planning and implementing significant projects/initiatives in a large and/or complex organisation
Partnership working and working with outside bodies and organisations
Team management and motivation, planning workloads, establishing priorities within timescales and budgets
Proven ability to deliver cross-organisational change and to contribute to wider organisation transformation.
Delivering time-pressured, large scale programmes on time and on budget, and achieving agreed objectives.
Working within a statutory requirement environment A/I Skills and knowledge121 Jobs is acting as an Employment Business in relation to this vacancy